PRODUCE/CLERK

The Kroger Co.•Katy, TX

About The Position

The Produce Clerk provides exceptional customer service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in meeting sales and profit goals and monitoring quality assurance standards. The clerk supports the Customer 1st strategy, encourages excellent service, and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves helping customers choose produce, preparing and maintaining merchandise, monitoring product quality and freshness, and keeping department displays and storage areas properly stocked and maintained. The clerk also follows safety procedures, identifies and reports hazards or incidents, and works cooperatively in a fast-paced environment. Essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Current food handlers permit once employed.

Nice To Haves

Comparable retail experience.
A second language, spoken, read, and/or written.

Responsibilities

Role-model the 3A’s of Friendly: acknowledge, assist, and appreciate customers.
Promote Corporate Brands to customers.
Promote trust and respect among associates.
Help customers feel welcome and appreciated by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products, answer questions, and make suggestions.
Assist with preparing produce platters and trays.
Inform customers about produce specials and recommend items that meet their needs.
Prepare, package, label, and inventory merchandise.
Inspect products for quality and freshness and take appropriate action when needed.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Ensure proper temperatures are maintained in cases and coolers and keep temperature logs.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items requiring repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud, to store management.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.