DFWSS01 (Wheatland) - Produce/Bakery Lead - Full time

Joe V's Smart Shop•Dallas, TX

4d•Onsite

About The Position

As a Joe V's Produce / Bakery Lead, you'll ensure accurate, efficient day-to-day operations and a constant workflow, ensure compliance with policies and procedures, resolve issues as they arise, work across departments and functions as needed, and foster great customer service. You'll also support the Manager by effectively managing inventory, assisting with ordering product and supplies, and planning production to drive metrics.

Requirements

18+ years of age
6+ months of related experience
Experience working in a fast-paced, high-volume environment
Strong working knowledge of assigned department(s) or area(s)
Understanding of basic financial workings of assigned department, and how to drive profitability
Advanced customer service skills
Strong verbal / written communication and interpersonal skills
Conflict resolution and influencing skills
PC skills
Ability to provide feedback on department procedures
Ability to be flexible in adjusting priorities
Ability to manage multiple priorities and shift focus between tasks
Ability to work a flexible schedule
Completion of job skills training, compliance-related training, and division orientation

Responsibilities

Applies experience and knowledge to support the Store and Department in Manager's absence
Leads a team in efficient day-to-day operations and a constant workflow
Delegates / directs work; assists with setting department-related expectations (e.g., ORT, wrap, safety, sanitation, 5s); motivates Partners; may coach and/or provide feedback; may help with department work schedules
Ensures compliance with company, Store, and department policies and procedures
Applies experience and knowledge to assist with production planning and inventory control and management; takes inventory; orders appropriate product in reaction to inventory; loads, unloads, and moves products
Assists in all technical areas, as needed
Handles Customer, Partner, and sanitation issues according to guidelines; escalating to management as needed
Troubleshoots / reports equipment issues
Ensures adequate levels of product and supplies for day-to-day operations (e.g., cash handling / Business Center forms, supplies)
Performs Department and cross-functional duties as needed
Ensures compliance with federal and state regulations and Store and department standard operating procedures
Cleans / sanitizes department and work areas, sales floor, display cases, prep areas, and equipment
Role models / fosters excellent customer service
Answers product- and service-related questions; answers calls, directs questions to appropriate department or Partner
Engages with customers; directs customer traffic as needed
Stocks / merchandises products effectively to engage customers