Produce/Asst Dept Leader

Kroger•Roanoke, VA

About The Position

Create an outstanding customer experience through exceptional service and establish and maintain a safe, clean environment that encourages customers to return. Achieve department sales and profit goals while controlling established quality assurance standards. Monitor functions, duties, and activities related to the Produce department, and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports department operations and associate development, including scheduling, training, performance goals, promotions, inventory, pricing, product quality, safety, and financial results. It also provides customers with product information and recommendations, responds to questions, and helps customers discover new items.

Requirements

Excellent oral and written communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Current food handlers permit once employed.

Nice To Haves

High School Diploma or GED.
Management experience.
Produce or retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Establish department performance goals and empower associates to meet or exceed targets through teamwork.
Develop adequate scheduling to manage customer volume.
Train and develop associates, and participate in the performance appraisal process.
Create a welcoming customer environment by answering questions about products in the department and throughout the store, making suggestions, and locating products.
Inform customers of produce specials and offer product samples.
Review and inspect products for quality and freshness, taking appropriate action.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Inform and educate department associates about current, upcoming, and special in-store promotions, especially those affecting the department.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department's period promotional plan.
Assist management with the store or department budget, expense control, profit and loss reviews, and appropriate action on financial reports.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory; monitor inventory and stocking conditions; note discrepancies; and train department associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, properly inspecting equipment for preventive maintenance, and notifying store management about repair needs and customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably, nonconfrontationally, and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when necessary to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential job functions of the position with or without reasonable accommodation.