PRODUCE/ASST DEPT LEADER

The Kroger Co.•Pagosa Springs, CO

About The Position

The Produce/Assistant Department Leader creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role is responsible for achieving department sales and profit goals, controlling quality assurance standards, and monitoring Produce department functions and activities. The leader demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports department operations through associate communication, goal setting, scheduling, training, and performance appraisals; customer assistance and product recommendations; produce quality and freshness checks; business planning and promotions; budget and financial-report support; price changes; inventory planning; and food safety, equipment, and workplace safety practices. The position also requires cooperation in a fast-paced environment, constructive conflict management, integrity in handling customer and business information, and support for minors, individuals with special needs, and older adults. Essential job functions must be performed with or without reasonable accommodation.

Requirements

Excellent oral and written communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Current food handlers permit once employed.

Nice To Haves

High school diploma or GED.
Any management experience.
Any produce or retail experience.
A second language, in speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Establish department performance goals and empower associates to meet or exceed targets through teamwork.
Develop adequate schedules to manage customer volume.
Train and develop associates and participate in the performance appraisal process.
Welcome and assist customers by answering questions, making suggestions, and locating products throughout the department and store.
Inform customers about produce specials and offer product samples.
Inspect products for quality and freshness and take appropriate action.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions with store management.
Inform and educate department associates about current, upcoming, and special in-store promotions, especially those affecting the department.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department's period promotional plan.
Assist management with the store or department budget, expense control, profit and loss reviews, and appropriate action on financial reports.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory; monitor inventory and stocking conditions, note discrepancies, and train associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following procedures, identifying unsafe conditions, inspecting equipment for preventive maintenance, and notifying store management about repairs and customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow applicable local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably, nonconfrontationally, and cooperatively.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.