Procurement Service Delivery Manager (Spanish required)
About The Position
Chain IQ is seeking a bilingual Service Delivery Manager for North America to ensure effective delivery of managed services across an assigned regional scope. The role serves as the primary interface between local stakeholders and the global delivery organization, ensuring services meet agreed expectations, performance standards, and governance frameworks. It contributes to service excellence, stakeholder relationships, and continuous improvement in a global operating environment. The position partners with global delivery teams, monitors service performance, manages risks and escalations, and supports alignment between regional business needs and global delivery capabilities. The role also promotes standardized processes, tools, and best practices and identifies opportunities to improve operational efficiency, service quality, and stakeholder satisfaction.
Requirements
- Bachelor’s degree in Business, Supply Chain, or a related field.
- 10 years of experience in service delivery, account management, or procurement environments.
- Ability to speak with senior leadership.
- Fluent English and Spanish is essential.
- Proven experience managing service performance, stakeholders, and delivery governance.
- Experience in global or cross-regional environments.
- Understanding of procurement needs is a must-have.
Responsibilities
- Lead end-to-end delivery of managed services across the assigned North America scope.
- Ensure services meet agreed service levels, performance targets, and contractual commitments.
- Monitor and analyze service performance metrics, identifying trends and improvement opportunities.
- Build relationships with business stakeholders and serve as their primary contact for service-related matters.
- Partner with global delivery teams to ensure business requirements are understood and executed effectively.
- Manage service risks, issues, and escalations, driving timely resolution and stakeholder communication.
- Facilitate governance meetings and provide regular reporting on service performance, delivery status, and improvement initiatives.
- Support alignment between regional business needs and global delivery capabilities.
- Promote adoption of standardized processes, tools, and best practices across the organization.
- Identify and implement opportunities to improve operational efficiency, service quality, and stakeholder satisfaction.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- A wide range of paid time off options
- Potential eligibility for an annual discretionary bonus
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What This Job Offers
Job Type
Full-time
Career Level
Senior
