Procurement Manager, Process & Policy

athenahealth•Boston, MA

18d•$93,000 - $159,000

About The Position

The Procurement Manager, Process & Governance turns Procurement operating needs into clear, repeatable processes that support consistency, compliance, and practical execution. The role owns standard operating procedures, process maps, controls documentation, shared repositories, training materials, and governance communications, and coordinates selected recurring reporting and governance cadences. The manager partners with Procurement, Legal, Finance, IT, InfoSec, and other stakeholders to gather inputs, resolve routine gaps, publish review-ready updates, and escalate material exceptions. The role is hybrid, in-office, or remote as applicable, and reports to the Procurement leadership team. The Procurement team supports efficient, well-governed processes for intake, sourcing, contracting, vendor management, and procure-to-pay activities. It works with cross-functional partners to keep work aligned with policy and controls, using tools including SharePoint, Teams, Oracle/P2P, CLM, ServiceNow, and related reporting and workflow platforms. The role also supports change management, training, issue triage, knowledge management, and continuous improvement. It applies available AI tools and AI-assisted methods to improve documentation, reporting coordination, and knowledge management, reviewing outputs for accuracy and appropriateness before use.

Requirements

7–10 years of experience in procurement operations, procurement governance, process excellence, compliance, PMO, or a related function.
Experience developing SOPs, process maps, controls documentation, training materials, and change management resources.
Experience coordinating recurring operational or governance reporting across multiple contributors and functions.
Working knowledge of source-to-pay and procure-to-pay processes, including intake, sourcing, contracting, supplier onboarding, purchasing, and vendor governance.
Experience working with Finance, Legal, Procurement Operations, IT, InfoSec, Compliance, and business partners.
Strong written communication skills and the ability to turn complex requirements into clear, usable guidance.
Strong attention to detail, document management, version control, and quality assurance skills.
Ability to work independently during U.S. business hours, resolve routine issues, and escalate material risks appropriately.

Nice To Haves

Bachelor’s degree in Procurement, Supply Chain, Finance, Business, Operations, or a related field preferred.
Experience with Oracle/P2P, intake tools, SharePoint, Teams, CLM, ServiceNow, or similar platforms preferred.

Responsibilities

Develop, standardize, and maintain end-to-end Procurement workflows across intake, sourcing, contracting, vendor management, and procure-to-pay.
Create and update SOPs, process maps, RACIs, control points, templates, job aids, and exception pathways for major Procurement workstreams.
Coordinate recurring Procurement governance reporting, including calendars, templates, version control, quality checks, and publication cadence.
Gather inputs from Procurement and cross-functional partners, follow up on missing items, and publish review-ready updates on schedule.
Track audit requests, remediation actions, and corrective actions, and maintain evidence that supports audit readiness.
Lead working sessions to gather requirements, document decisions, assign actions, and follow through to completion.
Maintain Procurement website and SharePoint content, including structure, permissions, approved materials, version control, and user guidance.
Partner with Procurement, IT, and data stakeholders to document business requirements, workflow changes, business rules, controls, and readiness gaps.
Apply available AI tools and AI-assisted methods to improve workflow documentation, reporting coordination, and knowledge management, reviewing outputs for accuracy and appropriateness before use.
Support change management for new or revised processes, controls, systems, and governance practices.
Develop and deliver Procurement 101, policy updates, onboarding materials, and stakeholder training resources.
Improve the clarity, accessibility, and organization of guidance materials to reduce repeated process questions.
Identify recurring compliance gaps and recommend practical improvements to processes, controls, training, or documentation.
Archive outdated materials and coordinate content updates across the Procurement knowledge environment.
Support issue triage related to workflow usability, documentation gaps, and reporting coordination.
Contribute to continuous improvement efforts that strengthen consistency, reduce rework, and improve compliance.