Procurement Analyst

Commonwealth of Massachusetts • Boston, MA

16d • Hybrid

About The Position

The Executive Office of Technology Services and Security (EOTSS), the Commonwealth of Massachusetts’ lead enterprise technology organization, is seeking an entry-level Procurement Analyst for its Procurement Team within the Finance & Administration Unit. Reporting to the Director of Procurement, the analyst provides administrative and operational support for agency procurement activities, including coordinating requests, maintaining records, tracking activity, and assisting with routine purchasing under the guidance of experienced procurement staff.

The role works with business and technical stakeholders across EOTSS to support timely procurement services while learning and following Commonwealth procurement policies, procedures, and requirements. It offers hands-on public-sector procurement experience, professional development, and opportunities to take on increasingly complex responsibilities.

The primary work location is One Ashburton Place, Boston, Massachusetts 02108. The standard schedule is Monday through Friday, 9:00 AM to 5:00 PM. The position follows a hybrid model, with at least two in-office days per week and additional office attendance as operationally needed. Occasional travel to the Massachusetts Information Technology Center (MITC) or other Commonwealth offices may be required for business operations, meetings, or training.

Requirements

• At least three years of full-time or equivalent part-time professional experience in work simplification, management analysis, program analysis, methods analysis, economic analysis, fiscal analysis, financial analysis, budget analysis, program administration, or program management, or an equivalent combination of experience and qualifying education substitutions.
• A bachelor’s degree in business administration, business management, public administration, industrial engineering, or industrial management may substitute for up to two years of required experience.
• A graduate degree in business administration, business management, public administration, industrial engineering, or industrial management may substitute for the required experience.
• A bachelor’s or higher degree in a field other than business administration, business management, public administration, industrial engineering, or industrial management may substitute for up to one year of required experience. Education toward a degree is prorated according to the requirements completed.
• Strong organizational skills and attention to detail, including the ability to maintain accurate records, manage multiple requests, prioritize deadlines, and follow through promptly.
• Strong customer service skills and the ability to build productive working relationships with administrative, business, and technical stakeholders at all levels.
• Effective written and verbal communication skills, including asking clarifying questions, explaining requirements, addressing concerns, and responding professionally and tactfully.
• Proficiency with standard office applications, including Microsoft Outlook, Word, and Excel, and shared documentation or tracking systems; willingness to learn agency-specific technology.
• Sound judgment, critical-thinking, and problem-solving skills, including identifying missing or inconsistent information and recognizing when to seek guidance or escalate concerns.
• Ability to follow established policies and procedures, verify information for accuracy, exercise discretion, and resolve routine issues appropriately.
• Ability and willingness to learn policies, procedures, systems, and technologies; openness to training and constructive feedback; and readiness to take on progressively greater responsibility.
• Basic analytical and data-management skills, including organizing, reviewing, and interpreting information, identifying discrepancies, and supporting routine reporting and informed decisions.
• Initiative, curiosity, and interest in improving processes and workflows, including willingness to explore responsible use of automation and AI-enabled tools.
• Adaptability in managing changing priorities, evolving requirements, and operational needs while maintaining accuracy and professionalism.
• Ability to work independently on assigned tasks and collaboratively within a team, demonstrating accountability, reliability, and willingness to seek support when appropriate.

Nice To Haves

• At least one year of professional experience in an administrative, customer service, operations, purchasing, procurement support, or related role.
• Familiarity with procurement practices, information technology terminology, or government operations.

Responsibilities

• Process low-risk, low-complexity procurements under supervision and review.
• Monitor the Procurement intake mailbox, check requests for completeness, seek clarification, track status, and route or escalate inquiries.
• Enter, update, track, and follow up on Procurement and Contract Requests (PCRs) for assigned business units, maintaining accurate documentation and records.
• Provide responsive, professional customer service to agency administrative and technical staff and communicate with vendors or external parties as needed.
• Clarify business needs and incomplete or inconsistent information, explain requirements, raise concerns, and seek guidance before making commitments.
• Maintain organized procurement files, trackers, supporting documentation, and follow-up schedules while managing requests and deadlines.
• Generate, maintain, and review routine procurement reports; track workload, request status, processing timelines, purchasing activity, and other metrics; identify discrepancies and trends; and support process improvements.
• Provide basic procurement process guidance and training to agency staff through walkthroughs, demonstrations, and assistance with established procedures and systems, with appropriate guidance from experienced staff.
• Check routine documentation for completeness and consistency and escalate exceptions, risks, or unfamiliar issues.
• Assist with basic quote comparisons, price documentation, spend tracking, and other straightforward data reviews.
• Build working knowledge of Commonwealth procurement policies, procedures, systems, and tools through training and hands-on experience.
• Support continuous improvement initiatives, including the responsible use of technology, automation, and AI-enabled tools.

Benefits

• Comprehensive employee benefits and rewards are offered as part of the Commonwealth compensation package; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed