Proctor

Onondaga Community College•Syracuse, NY

1d•Onsite

About The Position

Onondaga Community College, located in Syracuse, NY, is a college of the State University of New York (SUNY) system and one of 30 locally sponsored community colleges throughout New York State. Onondaga County is our sponsor. We offer two-year degree programs that serve as transfer opportunities to baccalaureate degree programs at four-year campuses or for direct entry to the workforce. We also offer certificate programs that can generally be completed in one year. Onondaga is a diverse educational learning community. We are committed to creating and maintaining an atmosphere where individuality is not only recognized - but encouraged - to contribute to the fabric of the campus environment. We continue to serve the educational and economic development needs of the region and proudly boast more than 40,000 alumni. The Testing Services Proctor supports the administration of academic, placement, certification, and accommodated testing within the Learning Center's Testing Services unit. This position is responsible for maintaining testing integrity, ensuring compliance with college policies and accommodation requirements, providing excellent customer service to students and faculty, and assisting with daily testing operations. The proctor serves as a key member of the Testing Services team, helping to create a secure, welcoming, and equitable testing environment while supporting student success and academic integrity.

Requirements

High school diploma or equivalent.
One (1) year of customer service, education, administrative support, testing, or related experience.
Strong attention to detail and ability to follow established procedures.
Demonstrated ability to maintain confidentiality and professionalism.
Effective verbal and written communication skills.
Basic computer proficiency, including Microsoft Office and web-based applications.
Ability to work independently and as part of a team.

Nice To Haves

Associate's degree.
Experience in a college, educational, testing, or customer service environment.
Experience working with students from diverse backgrounds.
Familiarity with accommodated testing practices and accessibility services.

Responsibilities

Proctor academic, placement, certification, and make-up examinations in accordance with established procedures.
Verify student identity and ensure compliance with testing regulations.
Monitor testing environments to maintain exam security and academic integrity.
Administer accommodated exams in accordance with approved student accommodations.
Document testing irregularities and report concerns to the Testing Services Coordinator.
Maintain confidentiality of student records and testing materials.
Welcome students and explain testing procedures.
Assist students with check-in and check-out processes.
Provide basic troubleshooting assistance for testing software and technology.
Respond professionally to student and faculty questions while maintaining testing security.
Assist with the receipt, organization, distribution, and return of testing materials.
Support communication with faculty regarding testing procedures and scheduling.
Ensure exam instructions are accurately followed and documented.
Prepare testing rooms and workstations prior to testing sessions.
Monitor testing schedules and room assignments.
Maintain organized testing records and documentation.
Assist with inventory and maintenance of testing supplies and equipment.