Processor, Operations Omaha, NE

First National Bank•Omaha, NE

3d•$34,625 - $48,474•Onsite

About The Position

Responsible for the daily receipt, screening for hazardous items, sorting, and both physical and electronic delivery of internal and external mail and packages for FNBO. Will prepare and scan items into digital files and send to departments for processing or archival. Work with the couriers to ensure receipt and deliveries are documented and on time. Pick-up and delivery of physical mail and packages within the downtown campus.

Requirements

High school graduate or GED
Excellent verbal skills with ability to answer customer questions via phone, Email or in person
Excellent time management skills
Ability to lift 70 pounds
Focus on attention to detail and accuracy and problem solving skills
Ability to multi-task as needed
Working knowledge of Microsoft Office suite of products

Nice To Haves

Postal or delivery service experience
Knowledge banking products and processes
Basic mathematical functions and capability

Responsibilities

Use set procedures to sort between physical delivery or electronic distribution, track and deliver mail
Sort incoming mail into segments for physical delivery or electronic distribution
Enter and track physical accountable mail electronically through final delivery
Prepare and electronically scan Bank mail to meet or exceed established quality and quantity standards
Run Opex Equipment for capturing customer transactions
Process undeliverable electronic queue to send mail to proper recipient
Utilize problem solving and guides to ensure mail is delivered to intended destination
Contact possible departments for guidance to determine correct location
Research items returned as incorrect and redirect correctly giving sorting guidance to programmers for change
Sort, track and deliver mail as well as perform scanning production
Sort mail and packages for courier runs into correct delivery routes
Deliver mail and packages to correct locations on Campus
Perform retention scanning production
Prepare production work for electronic scanning
Utilize scanning software to scan items into proper work queues
Index individual scanned accounts into the correct account
Field phone calls to Mail Center and be able to answer customer questions
Advise mailing customers on best ways to send or receive items
Research and advise different pricing solutions for sending packages
Find trackable items in route when questions arise
Screen incoming mail for dangerous materials
Be proficient in running the X-Ray scanning equipment
Look for other potential hazards in the mail to stop possible contamination
Make escalated calls for backup when suspicious items are found
Learn and maintain comprehensive job knowledge through a combination of procedures and on-the-job-training (OJT) for all department job functions
Work in a manner to complete production and accuracy at expected levels
Assist in procedure feedback to improve processes
Follow all pertinent regulations
Understand and comply with the Bank's BSA/AML Program; adhere to all bank policy, laws and regulations applicable to role
Complying with the Bank's Customer Identification Program and Customer Due Diligence Policy
Identifying, monitoring and reporting suspicious activity
Completing BSA/AML and other assigned training in a timely manner as directed by management
Report all compliance issues, violations of law or regulations in accordance with the steps defined in the FNO Compliance Accountability Program
Remain up-to-date on regulatory changes via online provider, newsletters, attending seminars, training, and bulletins from regulators or other applicable agencies
Demonstrate professional behavior and promote positive working relationships
Practice the FNNI Operating Philosophy and FN Operations’ values; support goals and strategic plan
Employ and promote a strong work ethic, encouragement and positive feedback to team members
Maintain constructive working relationships, engage in open communication, and demonstrate commitment, dependability and respect for team members
Demonstrate regular and predictable attendance, punctuality and adherence to agreed upon schedule
Project a professional image in dress, manner, communication and focus
Be accountable for continuous best efforts to complete the job assigned