Processor I

CCO Certification•Taylorsville, UT

12h•Onsite

About The Position

CCO Certification (CCO) is seeking a Processor I to support the Testing Services Department in their Murray, Utah office. This role involves performing basic processing and procedures to accomplish routine tasks related to CCO’s certification programs and testing. The Processor I will resolve routine problems by following established procedures and guidelines.

Requirements

High School Diploma
No less than 2 years’ work experience OR equivalent work experience
Strong Communication Skills – verbal, written, telephone, email
Strong Computer Skills – Microsoft Office Suite, Database Applications
Strong Organizational Skills with the ability to multi-task
Dependable with a strong sense of accountability
Strong attention to detail and accuracy
Analytical and data-centric approach
Professionalism – both in dress and action
Ability to work in a fast-paced environment

Nice To Haves

Some college preferred

Responsibilities

Process testing related activity for candidates seeking CCO certification
Data Entry - Entering information into the Customer Resources Management (CRM) System to record information, troubleshoot, and track history.
Review Testing Activity – Reviewing audio and video footage related to testing activities and generate related case reports.
Maintain Candidate Records - Accurately enter, assess, interpret, and maintain candidate records based on business rules.
Manage Payments - Verifying product and pricing information and accurately record payment into Candidate Processing System.
Communication/Customer Service – Effectively communicate with stakeholders, candidates, testing personnel and other users of the program to convey information accurately and efficiently.
May communicate by email and phone to clarify questions and resolves discrepancies, referencing business rules and using standard templates.
Other duties as assigned by management