Processor/Email Support

TEKsystems•Waterloo, IA

9d•$17 - $17•Onsite

About The Position

Are you detail-oriented, organized, and looking for a stable role in the growing healthcare industry? Join a supportive team where your skills make a direct impact on patient care and financial accuracy.

Requirements

High School diploma/GED
Strong customer service skills - phone and email (office experience required)
Strong attention to detail
Must have Microsoft Office Suite experience (Outlook, Excel, SharePoint) in an office setting

Nice To Haves

Basic medical coding/billing experience
Knowledge of healthcare industry billing/coding terminology
Bookkeeping, analytical and problem solving skills

Responsibilities

Review orders to ensure accuracy of codes, quantity, and pricing
Follow-up with insurance company to obtain payment from services rendered
Denial resolution may include requesting additional documentation from payer via phone/email/fax, resubmission, filling a corrected claim, using payer portals for claim research and claim processing functions, claim adjustment if there is no opportunity for resolution/payment
Prepare and submit documentation to increase likelihood of claims payment
Answer questions from providers, patients, and insurance companies
Knowledge of contract specific billing and paying procedures
Identifies and resolves collection issues
Performs necessary adjustments and refund requests
Print, organize, and mail hard copy claims
Claim follow up in accordance with department protocols
Continued efficiency in various software platforms such as Viper and Microsoft applications (Teams, Outlook, Word, Excel, etc.)