Processing Specialist

Corebridge Financial•Amarillo, TX

9h•Hybrid

About The Position

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow. We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life: We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners. We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders. We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future. We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work. Who we are Corebridge Financial makes a tremendous difference in the lives of many people. We help people make some of the most important decisions they’re ever going to make, helping them respond to some of life’s most difficult moments through the solutions and services we provide, and help them plan and take action to protect the future they envision. Corebridge Financial brings together a broad portfolio of retirement, life and institutional products offered through an extensive, multi-channel distribution network, with our customer-focused service, breadth of product expertise, deep distribution relationships, and world-class team of talented employees who are passionate about what they do. About the role As a member of Corebridge Financial, you will work closely with management on the Operations team whose primary role is to provide maintenance transaction processing for our clients’ accounts. The Team Lead/Processing Specialist is responsible for handling and delegating out sensitive transactions to their team mates as well as overseeing the daily operations of the team with an emphasis on customer centricity while delivering quality work. The Team Lead/Processing Specialist engages in activities with internal and external customers to meet client needs while consistently meeting established goals, service level agreements (SLAs) and remaining compliant with required regulations and audit controls. Corebridge Financial is currently hiring and has the ability to complete virtual interviews, onboarding, and training. This position is currently work from home and may lead to working in office in the future. We want to hear from you today if you can: Provide direction, empower, and coach teammates toward higher levels of performance. Manage resources across multiple sites for maximum effectiveness to ensure transactions are processed timely and with accuracy. Establish relationships across various lines of business in order to coordinate consistent practices to achieve business objectives inclusive of developing efficiencies and improvements to the client (Group + Participant) experience Exhibit strong leadership skills. Ensure each client experience results in stellar quality service with established standards. Actively participate in team and individual meetings routinely, provide training and tools necessary for processing effectiveness.

Requirements

5+ years experience in a financial or insurance industry.
Demonstrated leadership abilities and skills to include leading by example, coaching techniques, counseling, group facilitation and change management.
Strong business acumen to support decision making and execution of winning strategies and tactics in a fast paced and dynamic service environment.
The ability to adapt to change, drive for results and build relationships.
Exceptional communication skills, flexibility, quickly adapt to change, foster teamwork, and solve problems.
Demonstrate strong written and oral communication skills
Strong problem-solving, customer service skills and project management skills required.
Knowledge of V-system, AWD is desired
Proven record of providing direction, motivating, and growing teammates to drive high levels of performance.
Effective organizational, time management and prioritization skills
Ability to consistently meet goals and deadlines, department standards for quality and productivity
Display and utilize good judgment on a consistent basis

Nice To Haves

Knowledge of V-system, AWD is desired

Responsibilities

Provide direction, empower, and coach teammates toward higher levels of performance.
Manage resources across multiple sites for maximum effectiveness to ensure transactions are processed timely and with accuracy.
Establish relationships across various lines of business in order to coordinate consistent practices to achieve business objectives inclusive of developing efficiencies and improvements to the client (Group + Participant) experience
Exhibit strong leadership skills.
Ensure each client experience results in stellar quality service with established standards.
Actively participate in team and individual meetings routinely, provide training and tools necessary for processing effectiveness.