Processing Specialist I

Principal Financial Group•UNAVAILABLE, UNAVAILABLE

4d•Hybrid

About The Position

Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!

Requirements

2+ years of work experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education
Must have strong math and 10-key skills
Requires ability to understand basic plan and contract provisions, manuals and procedures
Basic PC skills and knowledge of mainframe and PC software such as Pension accounting, recordkeeping systems, word processing and spreadsheets
Must adapt to frequent change and have good interpersonal skills
Must have effective communication/documentation skills, be professional and diligent, a team player, and customer service oriented

Nice To Haves

Associate or Bachelors degree a plus

Responsibilities

Perform calculations and process a variety of transactions to develop, update, and maintain detailed computerized retirement plan records for customers. Ensure all activities are completed with a high degree of precision, within established timelines, and in compliance with rigorous quality standards and regulatory requirements.
Perform calculations and process transactions to establish and maintain accurate computerized retirement plan records for customers, ensuring compliance with established timing and quality standards.
Review and analyze both internal and external correspondence to determine the appropriate course of action, seeking assistance when necessary.
Assist in the training, leadership, and professional development of team members, offering expertise and support for problem-solving, and assisting with procedural updates.
Communicate in writing with customers regarding record-keeping needs and routine employee data, including information about plan administrative procedures.
Utilize available resources, including technical documentation, system help features, colleagues, and subject matter experts, to efficiently complete daily tasks and suggest procedural improvements.
Perform other job related duties or special project as required.