Processing Specialist I
Gentex Corporation•Indianapolis, IN
•Onsite
About The Position
The Processing Specialist I provides transactional and administrative support to the Customer Service/Product Support function. This role is responsible for routine customer communications, order entry, warranty processing, and accurate data management while following established procedures.
Requirements
- High School Diploma or GED equivalent.
- Excellent communication and organization skills.
- 1+ years of customer service or administrative support experience.
- Proficiency in Microsoft Office Suite.
Nice To Haves
- Communicating Effectively - Developing and delivering multi-mode communications that convey clear understanding, taking into account the unique needs of different audiences.
- Individual efficiency - Effectively managing time and resources so that individual work is completed efficiently.
- Interpersonal savvy - Relating openly and comfortably with diverse groups of people. Building and maintaining solid working relationships with others.
- Problem solving - Defining a problem, determining the cause, identifying, prioritizing and selecting alternatives for a solution, and implementing a solution.
- Maintaining a high level of honesty, integrity, and confidentiality with respect to company matters.
- Complying with all Company policies and procedures, safety regulations, company safety policies and safely perform all duties, including but not limited to, promoting a safe workplace.
Responsibilities
- Respond to customer inquiries via phone, chat, email, and text messaging using established scripts, tools, and procedures.
- Collect required customer and order information and accurately create and update cases within the support ticketing system.
- Enter and process warranty and non‑warranty orders in accordance with documented procedures.
- Set up and process warranty exchanges under defined guidelines.
- Coordinate with logistics and internal teams to resolve basic shipping issues and order discrepancies.
- Assist customers with website sales inquiries and guided transaction support.
- Participate in departmental projects and process improvement initiatives as assigned.
- Other duties as assigned.
Benefits
- Equal opportunity employer
- Assistance with reasonable accommodation for applicants with disabilities
- E-verify to confirm authorization to work in the U.S.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
