Processing Assistant

State of North Carolina•5501 Executive Center Drive Mecklenburg, NC

2d•$39,244 - $68,679•Onsite

About The Position

This position provides administrative/clerical support to a number of professional and specialty staff within the North Carolina Division of Services for the Blind (DSB). The role involves data input and retrieval, creating authorizations, processing claims, ordering equipment (aids, appliances, AT), setting up case files, and communicating with consumers, vendors, other DSB staff, and visitors both in writing and verbally. Additionally, the position handles general office support tasks such as answering phones, managing mail, greeting visitors, checking in equipment, sending faxes, and providing basic technical support for office equipment and software. The Division of Services for the Blind aims to help visually impaired, blind, and deaf-blind individuals achieve their goals of independence and employment.

Requirements

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Nice To Haves

Demonstrated experience working with general office equipment.
Demonstrated experience having proficient computer skills.
Demonstrated experience providing excellent customer service.

Responsibilities

Provide administrative/clerical support to professional and specialty staff.
Perform data input and retrieval.
Create authorizations.
Process claims.
Order aids, appliances, AT, and other equipment.
Set up case files.
Correspond with consumers, vendors, visitors, and other DSB staff (written and verbal).
Make copies and file documents.
Answer phones.
Retrieve and distribute mail.
Greet visitors.
Check in equipment.
Send faxes.
Provide basic technical support for computers, software programs, and other office equipment.