Processing Assistant IV

State of North Carolina•Kinston, AL

5d•$39,244 - $68,679•Hybrid

About The Position

This position is housed at the in Kinston, NC. The selected candidate for this position reports directly to the Counselor-In-Charge, processes documents and completes requests for clerical work by the assigned counselors, Counselor-In-Charge, Lead Office Assistant, Other Office Support Staff, and Unit Manager. The primary purpose of this position is to provide administrative support to managerial, supervisory, professional, and para-professional staff located in this office for the purpose to assisting eligible persons with disabilities to achieve identified goals. The position is located in the Kinston office and provides direct and indirect clerical assistance to three counselors and other paraprofessionals and support staff in the office.

Requirements

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Nice To Haves

Knowledge or experience working with a team.
Demonstrated experience performing routine office support functions.
Demonstrated experience working with the public.

Responsibilities

Greeting visitors and callers courteously and professionally, to include contact with staff, vendors, other departments and the public
Using a multi-line phone system to answer and route calls to appropriate staff members
Preparing documents, maintaining spreadsheets, inputting data, and completing billing processes for assigned staff
Receiving applications from clients, along with requesting and obtaining medical/treatment records
Documenting client information, interactions, and services into the case management system throughout the rehabilitation process
Utilizing office equipment and other relevant technology (software and systems) to meet office needs