(SOCIAL SERVICES) Processing Assistant IV

Sampson County•Clinton, NC

26d•Onsite

About The Position

The Processing Assistant IV serves as a primary point of contact for clients accessing services through the Department of Social Services and provides administrative support to Adult & Family Services and Children's Services staff. Responsibilities include greeting and directing clients, screening inquiries, maintaining paper and electronic case records, entering data into PATH NC and other automated systems, scheduling appointments and meetings, processing mail and other documents, coordinating client transportation, and assisting with special projects and community resource activities. The position serves as a backup receptionist and switchboard operator and performs other administrative duties to support efficient service delivery. This position requires frequent interaction with clients, community partners, and agency staff while maintaining confidentiality and providing exceptional customer service.

Requirements

Significant knowledge of office procedures, methods, and practices
Knowledge of customer service principles
Knowledge of correct grammar, vocabulary, spelling, and office terminology to prepare, proofread, and maintain correspondence, reports, records, and other materials
Ability to learn and independently apply departmental policies, procedures, and program requirements
Ability to review and process information accurately
Ability to maintain confidential information
Ability to perform data entry and records management using automated systems
Ability to organize and prioritize multiple assignments
Ability to coordinate workflow
Ability to complete tasks accurately within established timeframes while managing frequent interruptions
Ability to communicate effectively with clients, coworkers, community partners, and the public, exercising sound judgment, courtesy, tact, and professionalism when interacting with individuals who may be experiencing difficult or sensitive situations
Ability to establish and maintain effective working relationships
Ability to adapt to changing priorities
Ability to provide administrative support that contributes to the efficient delivery of agency services
Proficiency in the use of computers and standard office software
Graduation from high school
Demonstrated possession of knowledges, skills and abilities gained through at least two years of office assistant/secretarial experience
Must possess a valid NC Driver's license
Must meet qualifications as outlined in Sampson County's Vehicle Fleet Policy