Processing Analyst (Contract until November 2027)

CAAT Pension Plan • Toronto, ON

2d • CA$57,800 - CA$68,000

About The Position

We are seeking a Processing Analyst to join our Member Services team responsible for executing key operational tasks that support the integrity and efficiency of pension delivery. The successful candidate will play a key role in ensuring that member, employment, and personal information is accurate and complete, required documentation is received and reviewed, and communications are delivered in a timely and professional manner.

Requirements

• Post secondary education in business administration, finance, or a related field.
• 1-3 years of experience working within financial services, pension administration, public sector pension administration, or a related service environment.
• Strong attention to detail, excellent analytical skills, time management skills, and a mathematical aptitude.
• Excellent communication, teamwork, and attention to detail.
• A customer-focused mindset and the ability to pivot.
• Proficiency with Excel and a technical aptitude.

Nice To Haves

• Understanding of pension administration systems, pension plan tests, and applicable legislation is considered an asset.
• CEBS or PPAC Certification is considered an asset.

Responsibilities

• Process and update member data, including demographic changes, employment status, and personal information, ensuring accuracy and completeness in the pension administration system.
• Support pension administration transactions, including enrolments, compliance activities, and leaves of absence.
• Investigate and follow up on missing or inactive members using internal tools and available resources, coordinating escalations as needed.
• Receive, sort, and process incoming mail, printed materials, folders, documents, and cheques.
• Review and validate incoming documentation to ensure completeness, legibility, and alignment with plan requirements.
• Draft and send clear, professional correspondence to members or third parties to resolve outstanding documentation issues, gather missing information, or clarify submissions.
• Respond to inquiries and collaborate with internal teams to ensure required documents are collected, reviewed, and uploaded.
• Assist in updating standard operating procedures and internal job aids as processes evolve.

Benefits

• Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
• Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.
• A Place to Collaborate and Win: We’ve built a lively environment where creativity and open communication thrive. It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’.
• Work that Truly Matters. You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree