Process & Workflow Administrator

University of Arkansas Fayetteville • Fayetteville, AR

2d • Onsite

About The Position

The Process & Workflow Administrator is responsible for creating and maintaining a centralized Dashboard with multiple workspace environments and providing user support across college administrative units (including but not limited to finance, HR, IT, and grants management). They will be responsible for designing, testing, and implementing customized workspace environments with versatile workflows and task automations that streamline business processes throughout the college. They are responsible for adding, removing, and managing data (including MOU’s and contracts), establishing process approval chains, creating reports and forms, maintaining security controls and user access, developing tutorials, reference guides, and other relevant materials to train new and current users, communicating updates and new developments as they are rolled out, resolving incidents and providing user support, and working with Smartsheet developers to implement enhancements that increase efficiency and improve the quality of service the administrative units provide to the college and university. This role will provide support to departmental/unit level users, understand their experience, and help problem solve and troubleshoot as needed. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Requirements

• Bachelor’s degree in a business-related field from an accredited institution of higher education
• Demonstrated experience with accounting and financial management at the University of Arkansas or another institution of higher education
• Demonstrated experience with computer programming or designing and implementing computerized workflows
• At least two years of experience working in a higher education environment
• At least two years of customer service experience
• Knowledge of accounting principles
• Exceptional interpersonal, communication, and presentation skills with a high degree of energy, initiative, and organizational ability
• Ability to work in and support a team-oriented approach to provide services, troubleshoot issues and strategic planning
• Demonstrated ability to work effectively in a team environment, provide exceptional customer service, establish and maintain productive professional relationships, and apply critical thinking and problem-solving skills to resolve complex issues
• Proof of legal authority to work in the United States on the first day of employment

Nice To Haves

• Master’s degree in information systems, information technology, computer science, or other IT-related field from an accredited institution of higher education
• Direct experience and use of Smartsheet
• At least three years of experience working in a higher education environment
• At least three years of customer service experience

Responsibilities

• Creating and maintaining a centralized Dashboard with multiple workspace environments
• Providing user support across college administrative units (finance, HR, IT, and grants management)
• Designing, testing, and implementing customized workspace environments with versatile workflows and task automations
• Adding, removing, and managing data (including MOU’s and contracts)
• Establishing process approval chains
• Creating reports and forms
• Maintaining security controls and user access
• Developing tutorials, reference guides, and other relevant materials to train new and current users
• Communicating updates and new developments
• Resolving incidents and providing user support
• Working with Smartsheet developers to implement enhancements
• Providing support to departmental/unit level users, understanding their experience, and helping problem solve and troubleshoot
• Maintaining collegial, harmonious working relationships with others

Benefits

• University contributions to health insurance
• University contributions to dental insurance
• University contributions to life insurance
• University contributions to disability insurance
• Tuition waivers for employees and their families
• 12 official holidays
• Immediate leave accrual
• Choice of retirement programs with university contributions ranging from 5 to 10% of employee salary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level