Process Transformation Professional

Maersk • Charlotte, NC

1d • Onsite

About The Position

At Maersk, we’re transforming global supply chains through end-to-end integrated logistics. As a global leader in connecting and simplifying trade, we help businesses move goods seamlessly across ocean, air, landside transportation, and warehousing, all supported by cutting edge technology and an extensive global network. We’re committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves. Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

About the role: As a Process Transformation Professional, you will play an important role in driving process excellence, standardization, and continuous improvement across Maersk Ground Freight operations. Working closely with Operations, Product, Technology, Finance, Governance, and regional stakeholders, you will help assess existing processes, design operational improvements, support transformation initiatives, and contribute to the development of scalable global standards. This role offers the opportunity to influence operational performance, support digital and automation initiatives, and help deliver consistent customer outcomes across a global logistics network. You will work across functions to identify improvement opportunities, support change initiatives, and help shape the future of Ground Freight operations through data-driven decision making and process excellence.

Requirements

• Experience in process improvement, business transformation, operational excellence, or business process management.
• Knowledge of process mapping, process redesign, governance frameworks, and operational controls.
• Strong analytical and problem-solving skills with the ability to use data to support decision making.
• Experience managing or supporting cross-functional projects and change initiatives.
• Strong stakeholder management and communication skills with the ability to work across functions and regions.

Nice To Haves

• Experience in logistics, transportation, supply chain, warehousing, trucking, e-commerce, or operational environments is preferred.
• Lean Six Sigma certification or familiarity with continuous improvement methodologies is advantageous.

Responsibilities

• Analyze and document current-state processes, workflows, and operational procedures to identify improvement opportunities.
• Support the design and implementation of future-state processes that improve efficiency, quality, and customer outcomes.
• Partner with business, platform, and operational stakeholders to drive standardization and process optimization initiatives.
• Develop and maintain process maps, SOPs, business policies, training materials, and knowledge assets.
• Monitor process performance metrics, identify root causes, and support corrective actions and continuous improvement efforts.
• Support governance activities, risk assessments, audits, and control framework implementation.
• Identify opportunities for automation and digital solutions that reduce manual effort and improve operational consistency.

Benefits

• Contribute to global transformation initiatives that improve operational efficiency and customer experience.
• Collaborate with cross-functional teams across Product, Technology, Operations, Finance, and Governance.
• Gain exposure to process automation, digital transformation, and continuous improvement programs.
• Develop your expertise through international collaboration, training, and career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed