Process Trainer - Canada East

Boyd Group Services

11d • Hybrid

About The Position

The Process Trainer's primary responsibility is to monitor and conduct internal audits on processes and business controls. Trainers will review, coach and report on repair facilities adherence to business practices and the daily performance, to ensure that processes are maintained. Responsible for a specific set of locations across several regional markets.

Requirements

• Post-secondary education or equivalent
• A minimum of 2 years previous experience in a collision repair environment or a similar role
• Extensive Knowledge of the Management System (MIS), DOMO and Boyd/Assured University Training.
• Supports efforts to WOW EVERY CUSTOMER AND BE THE BEST!
• Effectively manage a fast-paced environment, demonstrating multi-tasking ability while working under pressure
• Comprehensive understanding of Insurance Direct Repair Programs and attend recommended training and workshops
• Comprehensive knowledge of the administrative process and procedures
• Strong attention to detail and a high degree of accuracy
• Excels at building and maintaining business relationships
• Well-developed organizational skills with the ability to prioritize
• Communicate effectively, both verbally and in writing
• Valid Driver’s License
• Some travel may be required in the Process Trainer’s assigned markets
• May be asked to support in other markets as requested
• Thorough understanding of the Wow Operating Way processes, with additional emphasis on administrative processes and responsibilities
• Working knowledge of Accounting practices
• Ability to utilize Google Suite for managing internal business controls
• Capable of working independently and with minimum supervision

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) and ensure Customer Service Representatives and Parts Personnel are trained in the WOW Operating Way. Explain the efficiencies it provides in the shop and benefits.
• Work with General Managers & Market Managers to establish oversight, training and coaching plans to improve performance on Accounts Receivables, Accounts Payable, along with other business controls and processes at the store level.
• Prepare audits as needed on corporate and regional key performance indicators and present concise and detailed information to market leadership.
• Participate in weekly Market Leadership calls and will be expected to communicate successes/improvements, deficiencies and corrective action plans for individuals, by documenting and communicating repair facility issues to the Market Leadership.
• Support market estimators in collaboration with market leadership to ensure file closing compliance meets Boyd’s processes and DRP Billing Compliance for payment.
• Collaborate with General Managers and Market Managers when onboarding new parts personnel and customer service representatives at repair facilities.
• Work in alignment with Market Leadership for the training and implementation of Boyd's processes and procedures on acquisitions and growth opportunities.
• Review and assist in supporting employee attendance and completion of company assigned training initiatives.
• Monitor the customer management system to ensure repair dates and customer updates are accurate and the customer follow up call list is managed accordingly.

Benefits

• Competitive Pay
• Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
• RRSP with company match
• Annual Paid Vacation Time Off
• Career Growth Opportunities
• Ongoing Training
• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
• Voluntary Daily Pay option available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees