Process Support Engineer I, New College Grad - Bachelor's (Austin, TX)

Applied Materials • Austin, TX

6d • Onsite

About The Position

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment. PSEs work closely with customers and R&D teams to develop leading-edge processes used to manufacture advanced semiconductor chips, and create hypothesis experiments and design of experiments (DOEs). You'll analyze data with statistics and compile reports with high-level conclusions on technically challenging process engineering experiments. Additionally, you will troubleshoot complex problems, perform root cause analyses, and resolve difficult process engineering and customer product issues. Process Support Engineers work across technologies such as: Chemical Vapor Deposition, Atomic Layer Deposition, Plasma Reactive Ion Etch, Physical Vapor Deposition, Anneal and Implant.

Requirements

• Graduating with a Bachelor’s degree in Materials, Manufacturing, Mechanical, Electrical Engineering, or a related field
• Good academic standing with a GPA of 3.0 or above on a 4.0 scale
• Ability to travel domestically and internationally (10% to 20%) to various Applied Materials and customer sites

Nice To Haves

• Strong interpersonal collaboration and communication skills, with an emphasis on building trust
• Ability to manage multiple projects simultaneously, effectively prioritize per business requirements
• Exercise good judgment based on the analysis of multiple sources of information
• Communicate difficult or sensitive information, working to build consensus
• Ability to solve problems creatively and analytically
• Flexible and adaptable mindset
• Thrive in a results-driven culture
• Working effectively across cultures

Responsibilities

• Provide high visibility customer support through the performance of on-site installations, system diagnoses, and the service and repair of complex systems and equipment
• Working closely with the customer to develop leading-edge processes used to manufacture the most-advanced semiconductor chips, many of which are inside everyday electronic devices
• Design both hypothesis experiments and design of experiments (DOE), analyze data with statistics and compile reports with high level conclusions on technically challenging process engineering experiments
• Troubleshoot a variety of complex problems, perform multiple root cause analysis, and resolve a variety of difficult process engineering and customer product issues
• Communicate with both internal stakeholders and the customer to achieve goals with a focus on building relationships and establishing trust

Benefits

• supportive work culture that encourages you to learn, develop, and grow your career
• comprehensive benefits package
• participation in a bonus and a stock award program, as applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level