PROCESS SUPPORT ASSISTANT - North FL

FAMILY SUPPORT SERVICES OF NORTH FLORIDA INC•Jacksonville, FL

5d•Hybrid

About The Position

This position verifies the assigned agencies and case managers providing supervision to children in out of home care. Ensuring mail from the Agency for Health Care Administration (AHCA) is provided in a timely manner to case manager.

Requirements

High school diploma or GED
Three years in a clerical, data management or related field.
Knowledge of automated systems and federal funding guidelines preferred

Responsibilities

Identifying new clients removed and assigned case managers/agency to route Medicaid applications to DCF within 48 hours of removal to send to Agency for Health Care Administration
Handle all Medicaid mail, MMA mail and ensure new dental and medical cards are directed to the case manager/Agency
Ensuring mail is forwarded to the appropriate agency daily
Track and send Adoption TANF notices and GAP TANF for redeterminations monthly
Request pertinent eligibility documents for foster care and adoption files from employers, case managers, child protective investigators and track receipt
Send notices to CPI’s, FSC’s for eligibility applications and track when received
Enter data received from employers in FSFN and notify Rev Max Manager/Director to have initial eligibility voided to update
Scan documents received into FSFN file cabinet
Attend appropriate meetings
Perform other duties as assigned

Benefits

Tuition Reimbursement: Earn up to $5,250 per qualifying year to invest in your education.
Health Insurance: Choose from four comprehensive Florida Blue health insurance plans to keep you and your family covered.
Dental Plan: Enjoy an employer-paid dental plan for our valued employees.
Life Insurance: Your peace of mind matters to us. We provide employer-paid life insurance.
Employee Assistance Program (EAP): a free, confidential resource, available to assist employees and their families in dealing with life’s challenges, and the demands of work/life balance.
Paid Time Off (PTO): Relax and recharge with our generous PTO plan.
Paid Holidays: Enjoy the 12 holidays (to include 1 floating holiday) and unwind with family and friends to celebrate and rejuvenate!
Well-Being Program: Stay healthy and engaged with our highly interactive well-being program. Employees can earn three additional PTO days per plan year by simply participating.
401k Plan: Secure your financial future with our 401k plan with employer contribution of 3%.
Flexible Spending Accounts (FSA)
Vision Plan
Short & Long-Term Disability coverage
Employee Discounts