Process & Strategy Analyst I

Fashionphile•Lehi, UT

1d•Onsite

About The Position

FASHIONPHILE is revolutionizing the ultra-luxury fashion experience to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you. The Process & Strategy Analyst I provides structured analysis, documentation, and implementation support across the Chief Customer Organization. The role helps teams understand how work operates today, where breakdowns occur, and what information is needed to improve processes, systems, handoffs, and customer outcomes.

Requirements

Bachelor's degree or equivalent combination of education and relevant experience
2-4 years of progressively responsible experience in business analysis, process analysis, operations, customer experience, product operations, systems analysis, implementation support, or related work
Experience gathering and synthesizing information from business, operational, customer, system, or data sources
Experience mapping processes, workflows, ownership, systems, or data flows
Experience supporting root-cause analysis, requirements development, testing, or implementation
Experience maintaining accurate documentation, decisions, risks, and follow-up actions
Experience working with cross-functional business and technical partners

Responsibilities

Gathering information through interviews, observation, document review, system review, customer feedback, and available data.
Map current-state journeys, workflows, roles, ownership, handoffs, systems, integrations, and data flows.
Organizing qualitative and quantitative evidence, test assumptions, and support root-cause analysis.
Develop baseline measures, summaries, and visualizations that help teams distinguish symptoms from underlying process, system, data, policy, or ownership issues.
Translating findings into clear process documentation, business rules, functional requirements, acceptance criteria, decision records, and defined outcomes.
Support future-state design and accurately maintain changes, open questions, dependencies, and approvals.
Developing and executing test scenarios, document results, support defect resolution, and help coordinate launch-readiness activities.
Contributing to communications, training materials, operating procedures, adoption tracking, and post-launch reviews.
Creating and maintaining reusable process maps, templates, playbooks, knowledge articles, inventories, and lessons learned.
Identify recurring documentation, handoff, or operating gaps and recommend practical improvements to shared ways of working.