Process Specialist - Decatur, IL

Archer Daniels Midland•Decatur, IL

2d•Onsite

About The Position

The GBS PTC Process Specialist is a key role within the Global Business Services organization, responsible for ensuring the accurate, timely, and compliant processing of purchase, sales, and freight settlement transactions across multiple locations. This position serves as a subject matter resource for ARTCo PTC settlement processes and requires strong analytical and problem-solving skills, attention to detail, and the ability to work effectively across multiple systems and business functions. The Process Specialist will leverage a strong understanding of ARTCo, IBM, Agris, JDE, MDM, and related business processes to research and resolve complex transactions and discrepancies. The Process Specialist works closely with the GBS Settlement Manager/Supervisor, Commercial, Accounting, Accounts Payable, Credit, Collections, and other cross-functional partners to ensure transactions are processed accurately and efficiently. The role also supports continuous improvement initiatives, process standardization, training, and project activities that improve service delivery, controls, and overall business performance.

Requirements

Associate’s degree in Accounting, Finance, Business, or a related field preferred
Previous experience in settlement, accounting, finance, commodity operations, or a related business function preferred
Advanced working knowledge of ARTCo, IBM, Agris, JDE, MDM, and Microsoft Excel
Experience working with multiple systems, data sources, and system interfaces
Familiarity with NGFA Trade Rules preferred
Experience identifying and resolving transactional or system-related issues preferred
Strong analytical, critical-thinking, and problem-solving skills
Exceptional attention to detail and commitment to data accuracy
Ability to research complex issues, identify root causes, and develop effective solutions
Ability to work independently while collaborating effectively with team members and business partners
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Strong verbal and written communication skills
Ability to clearly communicate issues, findings, and recommendations to both technical and non-technical audiences
Demonstrated ability to work effectively during month-end and other time-sensitive processing periods
Strong customer-service mindset with the ability to build effective relationships across the organization
Commitment to compliance, internal controls, process integrity, and continuous improvement
Demonstrated ability to adapt to changing processes, systems, and business requirements

Responsibilities

Accurately and timely process purchase, sales, and freight transactions associated with ARTCo activities
Enter, validate, and reconcile transactions in ARTCo and other applicable systems
Research, identify, and resolve complex transaction discrepancies, settlement variances, and system issues
Monitor system interfaces and investigate errors, data inconsistencies, and processing exceptions
Ensure transactions and processes comply with company policies, internal controls, audit requirements, and applicable business rules
Provide responsive and professional customer service to Commercial, Accounting, Operations, and other business partners
Respond to inquiries and requests in a timely manner and provide clear, accurate information and resolution
Collaborate with Accounting, Accounts Payable, Commercial, Credit, Collections, and PTC team members to resolve issues and improve processes
Support month-end close activities by ensuring transactions are accurately completed and outstanding issues are resolved timely
Serve as a subject matter resource for assigned processes and provide guidance to team members as needed
Provide training, coaching, and process support to team members to promote consistency and knowledge sharing
Identify process gaps, control risks, and opportunities for increased efficiency and automation
Recommend and implement process improvements and best practices that improve accuracy, efficiency, and customer service
Participate in projects and process initiatives by providing business and process expertise
Support process documentation, standardization, and knowledge-transfer activities
Partner with project teams and stakeholders to develop solutions that are consistent, scalable, and sustainable
Assist with testing and implementation of system enhancements, process changes, and automation initiatives
Promote a culture of continuous improvement by proactively identifying opportunities to simplify and strengthen processes