Process Specialist
Provest•Oklahoma City, OK
•Onsite
About The Position
Responsible for accurate data entry, file maintenance, and record keeping to ensure assuring the timely receipt and processing of legal documents in a team production environment.
Requirements
- High school diploma or equivalent required
- Minimum 2 years of office and/or customer service experience
- Strong written and verbal communication skills
- Proven ability to manage multiple priorities and maintain strong organizational skills
- Proficient typing skills (30 wpm)
- Experience with office machine operations
- Ability to multi-task and maintain organization
Nice To Haves
- Intermediate proficiency in Microsoft Office applications preferred
- Familiarity with legal documents preferred
Responsibilities
- Maintain high level of professionalism with clients and establish a positive rapport with every caller.
- Input & update case statuses in proprietary system and establish work priorities by pulling electronic reports for clients.
- Follow up with process servers for status via phone and email to push for quick resolution.
- Apply client and county specific requirements to daily work production and become familiar with rules of Civil Procedure.
- Provide daily communication with clients, vendors, and co-workers.
- Prepare and sort documents for data entry.
- Reroute & track documents, open mail, and review new case data.
- Meet or exceed key performance indicators regarding timeliness of case status, case notes, and obtaining status to move cases to next phase of service.
- Expedite resolution of errors made by Process Servers on submitted affidavits.
- Create and maintain logs for tracking purposes.
- Punctual and regular attendance.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
