Process & Quality Specialist - Houston, TX

Watco • Houston, TX

13d • Onsite

About The Position

This position develops, implements, and maintains training programs and standard operating procedures to support consistent, high-quality performance across customer service and operations teams. It evaluates team efficiency, identifies training needs, ensures compliance with established processes, and provides clear feedback to both team members and management. The role also requires accurate documentation, adherence to company and regulatory standards, and additional duties as assigned.

Requirements

• 5+ years as a Business Systems Analyst supporting on-premise and SaaS applications
• Strong skills in requirements gathering, business analysis, and process improvement
• Experience integrating third-party applications across complex enterprise environments
• Ability to translate business needs into designs, documentation, and test plans
• Analytical, detail-oriented problem solver focused on root-cause solutions
• Clear communicator who can engage both technical and non-technical stakeholders
• Collaborative, customer-focused, with experience in Agile and Waterfall methods
• Experience with other enterprise software such as Coupa, SAP EPPM, etc
• Experience working with document management systems like OpenText
• Familiarity with API integrations and data exchange
• Understanding of entity relationships and data structures

Nice To Haves

• Railroad or other transportation industry knowledge a bonus

Responsibilities

• Gather and document business requirements, translating them into technical specifications
• Plan and coordinate end-user reviews for new and existing systems, configurations, and integrations
• Facilitate stakeholder brainstorming sessions to define problems and successful solutions
• Analyze current business processes and recommend improvements using industry best practices
• Conduct functional and gap analyses to define future-state architecture
• Prepare and present reports and recommendations to leadership and stakeholders
• Act as a liaison between business units, technical teams, and vendors to ensure clear communication
• Support enterprise system alignment with evolving business and end-user needs
• Collaborate with partner teams to deliver requirements through user stories, tickets, and design documentation
• Work with technical teams to design and implement integrated IT solutions
• Manage small to medium-sized projects and support larger initiatives with IT project managers
• Coordinate user acceptance testing, documentation, training, and root-cause analysis for system issues

Benefits

• Competitive compensation and benefits
• Paid on-the-job training with peer trainers
• Training for conductors, engineers, mechanics, and MOW Team Members at Watco's Safe Performance Center
• Leadership and development programs offered through Watco University
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED