Process Quality Manager

C&S Wholesale Grocers•Holcombe Houston, TX

6d•Onsite

About The Position

The Process Quality Manager (PQM) plays a crucial role in leading a facility's strategic planning, reporting, and operational excellence initiatives. This position involves managing teams, identifying and implementing improvement programs, and ensuring compliance with corporate policies. The PQM will also be responsible for financial oversight, staffing management, and fostering strong partnerships with operational leaders to drive continuous improvement and achieve business goals.

Requirements

Working knowledge and understanding of P&L.
Advanced proficiency with personal computer operations and Microsoft Office applications.
Ability to analyze trends and identify opportunities for improvement.
Leadership skills including team and relationship building, communication, coaching, influence, and conflict resolution.
Three or more years of experience in operations management function.
Hands-on experience related to warehouse experience highly desired.
Bachelor's Degree - Business, Bachelor's Degree - Logistics Management, or Bachelor's Degree - Operations & Supply Chain Management.

Nice To Haves

Hands-on experience related to warehouse experience

Responsibilities

Lead facility's strategic planning activities including performing quarterly future states, quarterly forecasts, annual budgets, and holiday planning.
Lead all reporting, including IC, headcount, time and attendance.
Manage teams including Payroll Specialist, Warehouse Administrator, and Discipline Coordinator.
Continuously observe, seek out areas of opportunity, and initiate improvement programs to lead the facility to operational excellence.
Monitor and measure the results of established programs.
Create and maintain successful cross-functional partnerships by working jointly with the DO on eliminating obstacles detrimental to the success of the programs and managing consistent follow-up to ensure results are sustained.
Lead facility startups, transitions, and business changes from a planning perspective, conducting analysis using the PQM toolbox to support the plan.
Maintain facility-staffing reports such as Long Term Staffing and Terms and Transfers with the highest degree of accuracy, conducting audits to ensure data integrity.
Work with operations and HR to determine hiring plans and monitor to ensure the building stays on plan.
Actively participate in staffing and senior leadership meetings, reporting on and educating the operations team on KPIs and trends.
Cultivate partnership with the facility DO, advising on proper action plans and specific steps for improvement.
Lead the facility management and supervision through the proper execution of corporate policies and programs in alignment with corporate goals.
Establish and administer periodic evaluations, examining each area's performance in maintaining policies.
Ensure compliance with company policies and protocols by driving facility compliance, ensuring regular self-audits are completed and issues are resolved, and conducting monthly compliance audits.
Report audit results to the DO and leadership team.
Use operational knowledge and expert partners to identify specific issues, determine root causes of noncompliance, and formulate action plans for improvement.
Drive development and documentation of standard operating procedures for areas not covered by corporate policies or in need of additional protocols, partnering with corporate experts to ensure no other policies are compromised, and assist with implementation.
Serve as the facility's sole resource in establishing or revising corporate policies and procedures to ensure facility-specific needs are considered.
Generate scorecards illustrating facility key quality indicators, including quarterly and weekly trends and comparisons.
Summarize and interpret scorecard and audit results for the DO.
Provide regular reporting and updates to leadership, including weekly warehouse cost projections comparing to actuals, spelling out misses and variances, and providing a complete P&L breakdown to the DO.
Provide building daily, weekly, monthly, and quarterly KPI information to the DO and operations team, interpreting results, raising red flags, and proposing solutions.
Provide the leadership team with critical information to further compliance with corporate protocols on a daily basis, with an emphasis on reducing operational expenses.
Act as a point person for all salary new hires, planning onboarding schedules, system access, and equipment needs.
Maintain a close collaborative relationship with other Process Quality Managers to share and adapt ideas and best practices.
Review and approve all expense requests under $5,000 and their proper allocation to the correct P&L line, while staying within the weekly, monthly, and quarterly budget.
Perform all other duties as assigned.