Process Owner, Transportation

gategroup•Reston, VA

2d•$90,000 - $95,000•Remote

About The Position

We’re looking for motivated, engaged people to help make everyone’s journeys better. Owns the end to end Transport process family for North America. Responsible for designing, standardizing, testing, deploying, and governing routing, loading, dispatch, sequencing, and last mile transport processes. This role integrates RPO–SD responsibilities specific to Service Delivery—translated into the transport domain.

Requirements

Thinking – Information Search and analysis & problem resolution skills
Engaging – Understanding others, Team Leadership and Developing People
Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect.
We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.
Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.
We care about what we do, and we understand the impact we have on others and the planet.
We always look out for each other –creating a safe workplace environment is everyone’s responsibility.
Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.
We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

Responsibilities

Define end‑to‑end transport process standards (routing, dispatch, loading, return flows).
Develop SOPs, workflows, KPIs, audit controls, and standard work documents.
Maintain the transport process architecture and ensure alignment with GPS.
Conduct structured process testing and validation before deployment.
Define requirements for routing engines, telematics, mobile devices, and loading tools.
Support technology pilots and evaluate performance vs. expected benefits.
Work with BI teams to deploy dashboards and analytics for route performance.
Develop training materials for routing, dispatch, and loading processes.
Conduct train‑the‑trainer and site‑level coaching sessions.
Maintain transport process documentation in the centralized knowledge repository.
Perform route diagnostics, error analysis, and productivity reviews.
Conduct regular transport audits and gap assessments.
Implement corrective action plans with hubs and transport leaders.
Define and maintain specifications for transport equipment and digital tools.
Ensure HSSE&Q compliance and operational suitability.