Process Optimization Specialist, Projects

Unilever•Hoboken, NJ

11d•$71,400 - $107,200

About The Position

The Process Optimization Specialist, Projects will support process optimization initiatives with a focus on special projects across logistics operations. This role will assist in documenting processes, developing SOPs, and supporting execution of core operational activities to improve efficiency, standardization, and quality.

Requirements

Bachelor’s degree required (Supply Chain, Operations, Business, or related field)
2+ years of experience in logistics, supply chain, operations, or process improvement
Interest in process optimization, automation, or continuous improvement initiatives
Strong attention to detail with solid organizational and documentation skills
Ability to translate processes into clear, structured documentation
Analytical mindset with ability to identify inefficiencies and improvement opportunities
Proficiency in Excel, PowerPoint, and basic process mapping tools
Strong communication and collaboration skills
Ability to work in a fast-paced, project-based environment

Responsibilities

Support special projects focused on improving process efficiency, standardization, and execution
Assist with the development and updates to standard operating procedures (SOPs) using established frameworks, document end-to-end processes and system interactions
Identify process gaps, defects, and improvement opportunities, and update documentation accordingly
Manage exception handling, including resolution of data gaps and carrier-related inquiries (L1 support)
Maintain and update rates to ensure accuracy and support post-auditor requests and urgent invoice verifications
Monitor and track end-to-end (E2E) process flows and support non-match invoice processing
Support development of training materials, data validation/reporting, and cross-functional collaboration to drive process improvements