Process Manager, Process and Performance Improvement

National Grid • Syracuse, NY

22h • Hybrid

About The Position

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. National Grid is hiring a Process Manager (Process and Performance Improvement), Continuous Improvement. This hybrid role can sit in either our Waltham, MA; Melville, NY; Syracuse, NY location. Job Purpose The successful candidate will play a key role in supporting and advancing process improvement efforts across our end-to-end compliance programs and transformational initiatives. This position contributes directly to the execution of our Gas Pipeline Safety and Compliance Strategy by identifying opportunities, supporting project delivery, and helping to embed a culture of continuous improvement throughout the organization.

Requirements

• College degree, preferably in an analytical discipline.
• 1+ years of professional experience in process improvement, compliance, operations, or a related area (internships or co-op experience welcome).
• Foundational understanding of continuous improvement methodologies and interest in applying them to real-world challenges.
• Demonstrated ability to collaborate across functions and influence without authority to drive outcomes.
• Strong analytical and problem-solving skills with the ability to interpret data and translate insights into action.
• Effective written and verbal communication skills, including the ability to present ideas clearly to various audiences.
• Comfortable working in a dynamic environment with shifting priorities and multiple concurrent tasks.
• Passion for improving processes, enhancing compliance, and delivering value to internal and external stakeholders.
• Curious, proactive, and eager to learn—acts as a catalyst for change and continuous improvement.
• You must have the ability to work without a need for current or future visa sponsorship.

Nice To Haves

• Familiarity with project management tools and techniques is a plus.

Responsibilities

• Lead Process Improvement Initiatives: Implement cross-functional improvements across end-to-end compliance processes using process improvement tools and methods.
• Data Analysis & Insight Generation: Collect and analyze operational and compliance data to identify trends, risks, and opportunities for improvement. Prepare reports and visualizations to support decision-making.
• Project Coordination: Plan, track, and report on project milestones and deliverables using standard project management tools such as charters, risk registers, and communication plans.
• Stakeholder Engagement: Build collaborative relationships with internal teams and stakeholders. Support communication efforts to ensure alignment and awareness of process changes.
• Continuous Learning & Development: Learn and apply continuous improvement techniques. Participate in training and coaching sessions to build capability.
• Support Change Management: Assist in assessing the impact of process changes and support the development of communication and training materials to facilitate adoption.
• Promote a Culture of Excellence: Contribute to a team environment that values innovation, accountability, and continuous improvement in support of the Gas Pipeline Safety and Compliance Strategy.

Benefits

• This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level