Transcend: Process Manager, Global Trade Services (GTS)

Johnson & Johnson•Titusville, NJ

4d•Hybrid

About The Position

The Transcend program is a global business transformation initiative aimed at modernizing foundational transactional processes and harmonizing them into a single, standardized ERP platform for growth and efficiency. This program will simplify the Pharmaceutical ERP landscape, standardize processes, and create a cost-effective, fit-for-purpose digital backbone to support the Pharmaceutical business with agility. It will also address the risk of end-of-life system exposure. As a member of the IM Transcend Team, the GTS Process Manager will be responsible for enabling integration across IM & J&J functions to develop solutions that support end-to-end organizational requirements while maintaining the integrity and reliability of the ERP template. This role involves participating in the integration of trade controls design within the overall E2E business process design and integration, enabling and standardizing core business capabilities, products, and functional integration points to meet critical business process needs across functional areas. The Manager will partner with key stakeholder groups across IM and J&J to understand as-is and future business needs, conduct benchmarking, drive continuous improvement, ensure consistent process documentation, and support product deployment.

Requirements

Minimum of 6 years of relevant work experience
Trade compliance and controls operational experience (e.g., process and systems, sanctions, embargos, sanctions/party lists, or other related areas)
Experience with business process design, engineering, or optimization
Exposure to Global Trade ERP systems (SAP preferred)
Strong analytical and problem-solving skills
Strong communication and the ability to collaborate effectively with both technical and business teams within a global, matrixed environment
Proficiency in English (written and verbal) to communicate effectively and professionally

Nice To Haves

Pharmaceuticals, Life Sciences, or other regulated industry experience
Proven experience with large-scale SAP ERP replacement project(s)
Experience in deploying standardized work processes, tools, and templates
Certifications are helpful in one or more of the following: PMP, FPX, or equivalent project management; APICS; or Lean/Six Sigma / Process Excellence

Responsibilities

Document current/future GTS and Transcend Innovative Medicine ERP (TIME) processes; translate business needs into standardized end-to-end process designs.
Convert requirements into ERP-standard templates and workflows; produce key process artifacts (flows, Key Design Decisions, user stories, acceptance criteria).
Run/participate in workshops, interviews, and validation sessions; act as a regional point of contact for questions and feedback.
Identify process gaps and standardization opportunities; monitor performance and user feedback; drive improvements for efficiency, compliance, and usability.
Collaborate with IT/solution teams through configuration, testing, deployment, and demo approvals; support test case preparation and execution.
Support issue tracking/resolution through testing and release; contribute to cutover planning, hypercare planning/execution, and site resource mobilization.
Ensure designs align with global trade policies/requirements; create trade compliance and controls documentation.
Develop training materials/user documentation; draft business/operational continuity plans; create protocols and summary reports; maintain governance artifacts.
Surface and escalate risks, issues, and dependencies to the GTS Value Stream Leader as needed.

Benefits

Consolidated retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year