Transcend: Process Manager, Global Trade Services (GTS)

Johnson & Johnson Innovative Medicine•Toronto, ON

6d•Hybrid

About The Position

The Transcend program is a global business transformation initiative aimed at modernizing foundational transactional processes and harmonizing them into a single ERP system. This will standardize processes, create a cost-effective digital backbone, and support the Pharmaceutical business with agility. The program also addresses the risk of end-of-life systems. The GTS Process Manager will be a key member of the IM Transcend Team, responsible for integrating trade controls design within the overall end-to-end business process design. They will work to enable and standardize core business capabilities and functional integration points to meet critical business process needs across functional areas. This role requires partnering with key stakeholder groups to understand business needs, benchmarking, continuous improvement, process documentation, and product deployment. The Manager will utilize a multi-functional toolset of business expertise, technical knowledge, and digital competence to interact with business partners and global process owners.

Requirements

Minimum of 6 years of relevant work experience
Trade compliance and controls operational experience (e.g., process and systems, sanctions, embargos, sanctions/party lists, or other related areas)
Experience with business process design, engineering, or optimization
Exposure to Global Trade ERP systems (SAP preferred)
Strong analytical and problem‑solving skills
Strong communication and the ability to collaborate effectively with both technical and business teams within a global, matrixed environment
Proficiency in English (written and verbal) to communicate effectively and professionally

Nice To Haves

Pharmaceuticals, Life Sciences, or other regulated industry experience
Proven experience with large-scale SAP ERP replacement project(s)
Experience in deploying standardized work processes, tools, and templates
Certifications are helpful in one or more of the following: PMP, FPX, or equivalent project management; APICS; or Lean/Six Sigma / Process Excellence

Responsibilities

Document current/future GTS and Transcend Innovative Medicine ERP (TIME) processes; translate business needs into standardized end-to-end process designs.
Convert requirements into ERP-standard templates and workflows; produce key process artifacts (flows, Key Design Decisions, user stories, acceptance criteria).
Run/participate in workshops, interviews, and validation sessions; act as a regional point of contact for questions and feedback.
Identify process gaps and standardization opportunities; monitor performance and user feedback; drive improvements for efficiency, compliance, and usability.
Collaborate with IT/solution teams through configuration, testing, deployment, and demo approvals; support test case preparation and execution.
Support issue tracking/resolution through testing and release; contribute to cutover planning, hypercare planning/execution, and site resource mobilization.
Ensure designs align with global trade policies/requirements; create trade compliance and controls documentation.
Develop training materials/user documentation; draft business/operational continuity plans; create protocols and summary reports; maintain governance artifacts.
Surface and escalate risks, issues, and dependencies to the GTS Value Stream Leader as needed.