Principal Associate: Process Manager, Audit Chief of Staff

Capital One • Richmond, VA

5d • Hybrid

About The Position

Capital One’s Audit function is a dedicated group of professionals focused on delivering top-quality assurance services to the organization’s Audit Committee. Audit professionals are experienced, well-trained and credentialed, and operate within a collaborative environment to deliver value-added opinions and recommendations. Audit's vision to provide high value, independent, proactive insights, to innovate with technology, and to be a top-notch talent destination, creates a dynamic and challenging atmosphere for both personal growth and professional opportunity. Audit is seeking an energetic, self-motivated, detail oriented Principal Associate to join the Audit Chief of Staff team which leads Strategy, Operations and Governance for the Audit department. This Principal Associate position will play a critical role in our organizational management practices and governance, managing several processes related to the Non-Associate Labor, Global Workplace Solutions and Risk Management activities for the Audit department, as well as other team driven tasks as needed to support the Audit organization and Chief Audit Officer.

Requirements

• Bachelor's Degree or military experience
• At least 3 years of process management experience
• At least 3 years of experience supporting, partnering and interacting with internal business clients
• At least 3 years of experience writing, editing, and sending communication
• Strong background in risk management, process management, and process optimization.
• Critical thinker who constantly evaluates risk, connection points, and the importance of being well-managed.
• Analytical, enjoy working with data, spreadsheets, and forecasting.
• High proficiency in Google Sheets and are able to build data visualizations to drive clarity and understanding of data.
• Focused on improving user experience and making things easier.
• Outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes.
• Organized, detail-oriented, and value clear, audit-ready documentation.
• Strong consulting and collaboration skills.
• Enjoy helping others, answering questions, trouble-shooting, and solving problems.
• Demonstrate organizational agility to adapt to changing demands.
• A team player AND enjoy driving processes independently.
• Relentless focus on quality and timeliness.
• Adapt to change, embrace bold ideas, and are intellectually curious.
• Like to ask questions, test assumptions, and challenge conventional thinking.
• Well versed in Google Forms, Google Sheets, People Data Hub, and Tableau.

Nice To Haves

• 1+ year experience with Business Intelligence reporting tools
• 4+ year experience in Communication
• 4+ year of Risk Management experience
• 4+ year of Project or Process Management experience

Responsibilities

• Manage Non-Associate Labor needs for the Audit department through close partnership with Enterprise Supplier Management, Finance, Audit COOs and Supplier Engagement Managers by managing intake, financial approvals, scoping conversations, sourcing, forecasting and onboarding of resources.
• Own all Risk Management processes and activities for Audit, including: Assist with management of CBT department assignment, tracking, and reporting, Serve as the BAIM and SME for Information Retention Policy, including Official Records and Highly Sensitive Documents, Drive annual Resolution Plan process, Manage Audit’s Business Continuity Plan, including ongoing maintenance and adherence to Enterprise guidance, Serve as primary point of contact for LIRT & Crisis Management Program, Manage CIP process, Manage Quarterly Lockout process, Serve as primary contact for Phishing program, including reporting to leadership, Drive All Access monitoring for Audit, serving as SME and driving 100% adherence, Execute quarterly controls for department and serve as SME for ongoing risk, and constantly evaluate ongoing needs to strengthen internal processes.
• Serve as primary contact for all Global Workplace Solutions needs supporting all Audit people centers through close partnership with the Audit Leadership Team.
• Be a strategic partner to the Chief of Staff Reporting Director by managing innovation enhancements for the Audit Chief of Staff team.
• Share insights and draw connections between the various programs and processes to strengthen processes and build efficiencies.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal