Process Introduction Technician

the LEGO Group•Richmond, VA

About The Position

The Process Introduction Technician works alongside engineers and production teams to support new product introductions, optimize manufacturing processes, and implement new packaging technologies. The role supports validation of products and first-time production runs, engineering projects and process changes, production documentation, equipment performance verification, and troubleshooting. The technician works both at a computer and on the manufacturing floor as business needs require, partnering with Production and Engineering teams to support successful process launches and ongoing operations.

Requirements

  • 3–5 years of manufacturing experience, or an equivalent combination of education and experience.
  • Experience supporting manufacturing processes, production equipment, or engineering operations.
  • Working knowledge of process engineering principles and production equipment.
  • Experience with HMI interfaces and manufacturing equipment setup.
  • Strong mechanical aptitude, including spatial reasoning and understanding of basic engineering concepts.
  • Experience supporting product qualifications, process validation, or equipment setup activities.
  • Strong troubleshooting and problem-solving skills.
  • Ability to communicate technical information effectively to technical and non-technical team members.
  • Ability to work both at a computer and on the manufacturing floor as business needs require.
  • Strong written communication, organization, and documentation skills.

Nice To Haves

  • Experience in Mechatronics or Automation Technology.
  • Packaging or packing manufacturing experience.
  • Experience supporting new product introductions (NPI).
  • Experience working in highly automated manufacturing environments.
  • Demonstrated innovation, creativity, and a continuous improvement mindset.
  • Spanish language skills.

Responsibilities

  • Support validation of new products and technologies, including first-time production runs.
  • Assist engineers with developing, testing, and implementing new or modified production processes, tools, and equipment.
  • Support engineering improvement projects and implementation of Engineering Change Requests (ECRs).
  • Maintain production data, validation records, and line recipe standards.
  • Document operational control standards and verify equipment performance against engineering specifications.
  • Identify opportunities to improve manufacturing processes, equipment settings, and operational efficiency.
  • Identify risks and process deviations during product and technology introductions.
  • Troubleshoot and resolve technical production line issues to minimize downtime and quality concerns.
  • Assist with defining equipment recipes, process qualifications, and production standards for new products.
  • Partner with Production and Engineering teams to support successful process launches and ongoing operational performance.

Benefits

  • Enhanced paid family care leave options.
  • Life and disability insurance.
  • Access to the Headspace App and wellbeing initiatives and programs.
  • Colleague discount beginning on day one.
  • Bonus scheme when goals are reached and if eligible.
  • Career growth and development opportunities.
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