Process Intelligence Consultant

Allstate • USA - NC (Remote), NC

4d • $75,100 - $126,325 • Hybrid

About The Position

The Process Intelligence Consultant role is within the Customer Experience Transformation Team and is responsible for developing and managing business relationships and acts as a project lead to complete analytical projects with minimal oversight by conducting analyses and developing data-driven process insights and actions. This position is responsible for aiding in the development, execution and leadership of projects across various business areas specifically within process/task mining and mapping. The goal of this team will be to ensure the optimal solution tackles the AOR’s (Area of Responsibility) pain points.

Requirements

• Experience 3 or more years of related experience
• Experience with process mining tools like Celonis, Minit, UiPath, Software AG, or similar tools preferred
• Basic knowledge of SQL
• Experience delivering operational dashboards and/or analyses using tools such as Power BI, Tableau, Qlik, or similar
• Experience with process mapping tools such as Visio, Blue Works Live, or similar
• Experience conducting a business process improvement engagement
• Professional with strong organization, communication, and administrative skills
• Ability to think conceptually, analytically, and creatively
• Advanced time management skills including ability to handle multiple projects, prioritize, and organize
• Strong oral and business writing skills
• Ability to lead, direct, and utilize project teams effectively
• Ability to establish, manage, and leverage relationships with internal and external partners
• Ability to analyze data and apply it to problem resolution or process improvement
• Proficiency with MS Office Suite
• Strong interest and/or experience in Big Data, Data Mining, and Process Mining
• Understanding of complex data model structures and integration

Nice To Haves

• Celonis Process Mining

Responsibilities

• Identifies and manages enterprise-wide product and process improvement opportunities that improve the customer experience, reduce expenses, and ultimately help to ensure the achievement of long-term profitable growth
• Develops and delivers operational dashboards and/or analyses in Celonis or other process intelligence tools
• Incorporates Industrial Engineering practices and ideologies to facilitate process efficiency and optimization
• Excellent analytical skills to identify process inefficiencies and understand the root causes – always in close collaboration with the customer/AOR and with focus on improving overall customer experience
• Participates in the design of leading-edge approaches and solutions utilizing broad knowledge, best practices and benchmarking.
• Develops strategic decisions.
• Integrates external research, subject matter knowledge, and best practices with industry experience, relevant related disciplines, program/process design principles, and business goals and strategy
• Analyzes ambiguous problems. Breaks down complex information in a systematic and communicable manner
• Develops in-depth ideas and materials, insures understanding of technical matters by non-technical, executive decision makers
• Drives analysis and direction of process improvement engagements
• Improves department outcomes through innovation and expert guidance
• Manages relationships with internal data partners with focus on maintaining data integrity
• Gathers functional AOR requirements and translates them to technical requirements, depending on the solution

Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement to help offset internet costs for eligible remote employees.
• Opportunity to shape the future of protection while supporting causes that mean the most to you.
• Meaningful and valuable work.
• Environment that fosters innovative thinking.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed