Process Improvement Specialist

Extraco Corporation•Waco, TX

1d•Onsite

About The Position

Extraco Banks is seeking a detail‑oriented, analytical, and solutions‑driven Process Improvement Specialist to support enterprise workflow automation, operational efficiency, and continuous improvement initiatives. This role designs, develops, and optimizes workflows within systems such as Enterprise Workflow (EWF), Nintex Workflow Cloud (NWC), and Teslar. The ideal candidate is technically skilled, self‑motivated, and thrives in a collaborative environment that values innovation, accuracy, and process excellence.

Requirements

High School Diploma required
Computer Science/Computer Engineering degree or equivalent technical education
3+ years workflow or RPA experience
Strong commitment to operational excellence and positive customer experience
Advanced analytical and problem‑solving skills with meticulous attention to detail
Proven ability to interpret API documentation, SDK specifications, and technical requirements
Ability to create detailed process flow diagrams and comprehensive documentation
Strong written and verbal communication skills
Self‑directed learner with the ability to master new technologies quickly
Effective collaborator with strong initiative and accountability
Excellent project management and organizational skills

Nice To Haves

Bachelor’s Degree in Business, Information Systems, Computer Science, or related field preferred
Lean Six Sigma Black Belt or Green Belt certification preferred
3+ years process analysis experience (preferred)
5+ years banking or financial services experience (preferred)

Responsibilities

Design, develop, and deploy automated workflows across EWF, Nintex Workflow Cloud, and Teslar.
Build and maintain automation solutions including Nintex RPA scripts and Teslar workflows.
Develop and implement automation solutions using the Q2 SDK for online banking enhancements.
Create intuitive digital forms to support business needs and improve user experience.
Produce detailed process flow diagrams and technical documentation.
Prepare system specifications, procedural guides, and training materials.
Support standardization of processes across business units.
Perform pre‑ and post‑implementation testing to validate workflow functionality and performance.
Troubleshoot defects and implement enhancements based on stakeholder feedback.
Write and execute SQL queries; maintain data tables supporting workflow operations.
Monitor and manage workflow case queues across platforms.
Provide ongoing technical support for Enterprise Workflow issues.
Work closely with business units to understand needs and translate them into workflow solutions.
Support “Lean 2 Green” submissions with technical analysis and process redesign.
Assist end users through training, onboarding, and quarterly workflow education sessions.