Process Improvement Specialist

Mass General Brigham•Somerville, MA

2d•$63,648 - $92,570•Remote

About The Position

Join an Award-Winning Team Driving Transformation. Recognized with the 2025 Pillar of Excellence Team Award, our team is at the forefront of driving meaningful change across Mass General Brigham's Revenue Cycle Organization. We foster a culture where every employee is empowered to identify opportunities, contribute innovative ideas, and play an active role in continuous process improvement. Our Mission: To empower and support Revenue Cycle Operations by optimizing processes, promoting a culture of continuous improvement, and leveraging proactive problem-solving and root cause analysis to enhance efficiency and operational excellence. Our Vision: To create a Revenue Cycle Organization where innovation, collaboration, automation, and smart workflows enable every team member to overcome challenges, improve performance, and achieve exceptional operational results. Responsible for analyzing, designing, and implementing process improvement initiatives to enhance the quality of patient care, operational efficiency, and patient safety by identifying areas for improvement, streamlining processes, and promoting a culture of continuous improvement within the hospital.

Requirements

Bachelor's Degree in a related field of study required
1+ years of process improvement or quality management experience preferred
Strong data analysis and statistical skills to interpret performance data and identify trends.
Familiarity with healthcare operations, patient care processes, and healthcare quality standards.
Excellent communication and interpersonal skills to collaborate with various stakeholders and present findings and recommendations.
Strong problem-solving and critical-thinking skills to identify process issues and implement effective solutions.
Proficiency in project management to lead and coordinate improvement projects from initiation to completion.
Full time, M-F eastern standard business hours required.
Remote hours requires a stable, quiet, secure, compliant work station
Required to have some flexibility due to main responsibility to coach ESP teams that may require certain meeting times to accommodate said teams’ schedules.

Responsibilities

Analyze existing healthcare processes, workflows, and procedures to identify inefficiencies, bottlenecks, and areas for improvement.
Develop and implement performance metrics and key performance indicators to measure process effectiveness and track improvement initiatives.
Lead or participate in quality improvement projects to optimize patient care, patient safety, and healthcare outcomes.
Gather and analyze data related to process performance, patient outcomes, and other quality-related indicators to inform improvement efforts.
Conduct root cause analysis to identify the underlying factors contributing to process issues or adverse events.
Collaborate with cross-functional teams to design and implement redesigned processes that are efficient, standardized, and aligned with best practices.
Facilitate change management efforts to ensure successful implementation of process improvements and promote staff buy-in.
Continuously monitor and evaluate the effectiveness of implemented improvements and make adjustments as needed.