Process Improvement Specialist

Fisher Industries•Tempe, AZ

1d•Hybrid

About The Position

Fisher Industries is seeking a Process Improvement Specialist to join our Business Transformation team. This position supports operational excellence initiatives across our construction, manufacturing, and materials operations by analyzing business processes, identifying opportunities for improvement, and assisting with the implementation of technology solutions that increase efficiency, standardization, and data accuracy. The Process Improvement Specialist will work closely with field and office personnel to support process optimization, change management initiatives, user training, and technology adoption efforts. The ideal candidate is analytical, collaborative, and motivated to drive continuous improvement across the organization.

Requirements

Bachelor's degree in Business Administration, Construction Management, Operations Management, Information Systems, Industrial Engineering, or a related field; or an equivalent combination of education and experience.
Must be 18yrs of age or older.
Must have Acceptable or Clean Motor Vehicle record.
Experience analyzing business processes and identifying opportunities for operational improvement.
Strong analytical, problem-solving, and organizational skills.
Excellent verbal and written communication skills.
Ability to effectively communicate and collaborate with employees at all levels of the organization.
Experience facilitating meetings, gathering business requirements, and documenting workflows.
Proficient with Microsoft Office applications, including Excel, Word, and PowerPoint.
Ability to travel as needed.

Nice To Haves

Experience in heavy civil construction, construction materials, manufacturing, logistics, or related industries.
Experience with process improvement, business transformation, continuous improvement, or change management initiatives.
Familiarity with ERP systems, estimating software, job costing systems, project management platforms, or field operations software.
Working knowledge of ECMS, HCSS HeavyBid, HeavyJob, Vista, Viewpoint, Power BI, or similar business applications.
Experience developing training materials and delivering end-user training.
Experience with process mapping, workflow design, business architecture and organizational visualization, collaborative whiteboarding, project planning and road mapping and cloud architecture diagramming

Responsibilities

Analyze and document current business processes across estimating, project operations, production tracking, job costing, and administrative functions.
Identify process inefficiencies, bottlenecks, and opportunities for operational improvement.
Develop and recommend standardized workflows that improve efficiency, consistency, and data quality.
Facilitate stakeholder meetings, process reviews, and workshops to gather requirements and build consensus around proposed improvements.
Support the implementation, adoption, and optimization of business systems including ECMS, HCSS HeavyBid, HeavyJob, and other operational software platforms.
Collaborate with Operations, Finance, Information Technology, and Business Transformation teams to support process and technology initiatives.
Create and maintain process maps, standard operating procedures (SOPs), work instructions, and other operational documentation.
Develop and deliver end-user training programs, reference materials, and system adoption resources.
Monitor adoption metrics, collect user feedback, and identify opportunities to enhance user engagement and system utilization.
Assist with data governance initiatives that improve reporting accuracy, data consistency, and business intelligence capabilities.
Support continuous improvement projects focused on operational scalability, efficiency, and digital transformation.
Serve as a resource for business process best practices and supported technology platforms.
Travel periodically to project sites and operating locations to support process assessments, training, and implementation activities.
Perform other duties as assigned.