Process Improvement Project Manager

Commerce Bank•Kansas City, MO

4d•$82,000 - $109,000•Hybrid

About The Position

The main purpose of this job is to deliver project and process improvements that increase efficiency and support organizational goals. This role involves managing projects from initiation through completion, including process improvement initiatives, while effectively managing multiple concurrent priorities. It ensures alignment with organizational goals, adherence to defined project methodologies, and achievement of delivery milestones. The role requires coordination with multiple cross-functional teams to implement solutions, align on scope and milestones, and drive results. It also involves analyzing operations and conducting strategic and process assessments to identify inefficiencies, control gaps, and redesign opportunities, as well as facilitating process mapping sessions and leading redesign efforts. Research and proposal of viability or enhancement for new ideas and opportunities are also key. Proactive management of risks and issues, development of mitigation strategies, and ensuring compliance with Risk, Control, and related guidelines are essential. Communication of progress and outcomes through regular updates, tailored reporting, and post-project evaluations to inform leadership and stakeholders is required. The role also includes designing and maintaining performance dashboards and operational reporting to monitor KPIs such as processing time, error rates, SLA compliance, and volumes, and monitoring the impact of implemented changes and recommending further refinements. Building relationships and mentoring others to strengthen project skills, influence decisions, and sustain change are also part of the responsibilities. The position is full-time and has a hybrid schedule, requiring 2 days per week in the office.

Requirements

Strong project/program management expertise, including waterfall/agile/hybrid methodologies, core PM tools, processes, and best practices
Ability to assess workflows, drive process improvements, and use performance metrics (KPIs/SLAs) with data visualization tools (e.g., Visio, Power BI)
Excellent analytical, problem-solving, and logic-based reasoning skills to evaluate options and recommend solutions
Strong ability to think strategically with executive presence and can provide thought leadership and leads through influence
Clear, effective communication skills at stakeholder interviews, relationship building, and gaining alignment across functions and business partners
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Advanced proficiency with Microsoft Word, Excel and Outlook
Skills and experience with reporting tools (Power BI, SQL, etc.)
Bachelor’s degree in Business Administration, Finance, Operations Management, Information Technology, Engineering, Marketing, or equivalent combination of education and experience required
3+ years in business process improvement, process evaluation, project management or related experience required
2+ years project management experience required

Nice To Haves

Experience in the financial services industry preferred
Six Sigma Green Belt certification preferred
Agile Practices Certification (CSM, Agile Practitioner, etc ) and/or Project Management Professional (PMP) preferred

Responsibilities

Manage projects from initiation through completion, including process improvement initiatives, while effectively managing multiple concurrent priorities
Ensure alignment with organizational goals, adherence to defined project methodologies, and achievement of delivery milestones
Coordinate with multiple cross‑functional teams to implement solutions, align on scope and milestones, and drive results
Create documentation and workflow designs, facilitate meetings, and apply defined methodologies to routine or moderately complex processes
Analyze operations and conduct strategic and process assessments to identify inefficiencies, control gaps, and redesign opportunities
Facilitate process mapping sessions and lead redesign efforts
Lead research and propose viability or enhancement for new ideas and opportunities
Proactively manage risks and issues, develop mitigation strategies and ensure compliance with Risk, Control, and related guidelines
Communicate progress and outcomes through regular updates, tailored reporting, and post‑project evaluations to inform leadership and stakeholders
Design and maintain performance dashboards and operational reporting to monitor KPIs such as processing time, error rates, SLA compliance, and volumes
Monitor the impact of implemented changes and recommend further refinements
Build relationships and mentor others to strengthen project skills, influence decisions, and sustain change
Perform other duties as assigned