Process Improvement Project Coordinator

TX-HHSC-DSHS-DFPS • Austin, TX

2d • Hybrid

About The Position

The Process Improvement (PI) Project Coordinator works under the direction of the Director of Process Improvement in the Office of Compliance and System Coordination (OCSC). This position is responsible for supporting efforts towards planning, implementing, and evaluating the agency's cross-program and cross-agency project initiatives. Supports the management of Department of State Health Service (DSHS) process improvement projects, utilizing project management tools in coordination with agency business and program units. Supports development of project deliverables, reports, and reporting tools and mechanisms to regularly report cross-division coordination activities and other agency projects to executives and other key staff. Assists with tracking organizational priorities and may plan and direct organizational assessments and monitor and report on successes and challenges related to organizational change activities. Promotes and implements approaches to continuously assess and improve health outcomes and/or business processes.

Requirements

• Knowledge of public health and health care policy issues, systems of service, and programs.
• Knowledge of project management methodology/tools.
• Knowledge of organizational development and management practices as applied to the analysis and evaluation of programs and procedures.
• Knowledge of continuous improvement, quality improvement, or quality assurance and measurement systems.
• Knowledge of data and system improvement models, tools and other system-based tools, including but not limited to Microsoft Power Platform, Microsoft Power BI, Tableau, generative or agentic AI, or similar solutions
• Skill in effectively organizing and presenting complex information in written and oral communications.
• Skill in analyzing and solving complex problems in collaboration with numerous stakeholders.
• Skill in identifying problems, evaluating alternatives, and negotiating and implementing solutions.
• Skill in consultation and advisory support, including listening, diagnosing needs, framing problems, and recommending practical, stakeholder‑centered solutions.
• Skill in creative problem solving, developing alternative approaches, solutions, and proposals that achieve objectives while working within constraints.
• Skill in managing multiple and competing priorities and projects.
• Ability to provide subject matter guidance, consultation and leadership to program staff or varied stakeholders.
• Ability to organize and present information effectively, both orally and in writing, to senior or executive management.
• Ability to establish effective working relationships with staff at various levels of an organization, agencies, providers, and stakeholders.
• Ability to understand and align operations and support strategies according to business needs.
• Ability to build and work within highly effective teams.
• Ability to research, analyze, and interpret data to develop and recommend effective operating practices and procedures.
• Ability to take independent initiative to plan, prioritize, and advance work without needing close direction or predefined processes.
• Graduation from an accredited four-year college or university. A master’s or other graduate degree is preferred. Process Improvement related work experience may be considered in lieu of education on a year-for-year basis.
• At least two years of experience managing complex projects or process improvement projects, and at least two years of experience planning and/or facilitating meetings.
• At least one year of experience in writing reports, developing presentations, and presenting to diverse audiences.

Nice To Haves

• Experience in quantitative and qualitative data analysis, and experience in conducting management studies are strongly preferred.
• Professional certification in a project management and/or process improvement training program is required or must be attained within twelve months of hire. Preference will be given to candidates who hold Lean, Six Sigma, CAPM (Certified Associate in Project Management), Project Management Professional (PMP), and/or higher education certificates in project management, however, other relevant professional certifications will be considered.

Responsibilities

• Plays a supportive role to PI management analysts for projects and initiatives that impact key functions within DSHS.
• Supports planning and implementation of PI management studies through research, data review, and reporting.
• Supports documentation and analysis of various business processes and is responsible for researching innovations, best practices, and emerging trends in the fields of work related to those business processes and identifying and developing opportunities for business process improvement.
• Responsible for coordinating PI operations and communications.
• Responsible for continually increasing their skills in the services and tools provided by the PI team
• Performs other duties as assigned.

Benefits

• DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees