Process Improvement Professional 2

Humana

3d•$65,000 - $88,600•Remote

About The Position

The Process Improvement Professional 2 analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable process improvements. The work is varied and frequently requires interpreting information and independently determining appropriate courses of action. The role researches business practices within and outside the organization to establish benchmarks. It collects and analyzes process data to recommend practices and procedures that enhance safety, increase productivity, and reduce cost. It also determines how new information technologies can support business process re-engineering. Areas of specialization may include benchmarking, business process analysis and re-engineering, change management and measurement, and process-driven systems requirements. The position requires understanding departmental, segment, and organizational strategy and operating objectives and their connections to related areas. The professional makes decisions about their own work methods, including in occasional ambiguous situations, works with minimal direction, seeks guidance as needed, and follows established guidelines and procedures.

Requirements

Associate's degree.
Less than 5 years of technical experience.
Passion for contributing to an organization focused on continuously improving consumer experiences.

Nice To Haves

Bachelor's degree.
Demonstrated experience in process documentation, workflow analysis, and process improvement.
Strong background in change management, including readiness assessment, communication planning, training, and adoption support.
Ability to complete process improvement projects from initiation through implementation, including scope, timelines, and deliverables.
Effectiveness in stakeholder engagement and cross-functional collaboration, including building buy-in across teams and leadership.
Skill in using data, KPIs, and reporting tools to measure outcomes, identify insights, and demonstrate results.
Technical proficiency with Power Platform, SharePoint Online, Microsoft Office tools, and process/project management systems such as flowcharting and enterprise platforms.

Responsibilities

Analyze and measure the effectiveness of existing business processes.
Develop sustainable, repeatable, and quantifiable business process improvements.
Research internal and external business practices to establish benchmark data.
Collect and analyze process data to initiate, develop, and recommend practices and procedures focused on enhanced safety, increased productivity, and reduced cost.
Determine how new information technologies can support business process re-engineering.
Work in areas that may include benchmarking, business process analysis and re-engineering, change management and measurement, and process-driven systems requirements.
Understand organizational strategies, operating objectives, and their links to related areas.
Make decisions about work methods, follow established guidelines and procedures, and seek guidance when needed.