Process Imp Mgr ADS

Ashley Furniture Industries•Sunnyvale, TX

14d•Onsite

About The Position

The Process Improvement Manager is responsible for identifying, designing, implementing, and sustaining operational improvements across the transportation division. This role partners with operations, safety, maintenance, asset management, customer service, billing, and technology teams to streamline workflows, eliminate waste, improve service performance, and drive standardization. The Process Improvement Manager leads process optimization initiatives, develops operational standards, supports change management, and ensures continuous improvement efforts deliver measurable business results. This role serves as a catalyst for operational excellence by combining data-driven decision making with practical field execution.

Requirements

Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Industrial Engineering, or related field required (equivalent combination of education and experience may be considered)
Experience with Value Stream Mapping using technology to improve utilization
Minimum 5 years of experience in process improvement, operations management, continuous improvement, transportation, supply chain, or related field
Demonstrated experience leading cross-functional improvement initiatives with measurable business results
Experience developing SOPs, workflows, operational standards, and process documentation
Strong analytical and problem-solving abilities with data-driven decision-making approach
Excellent communication and facilitation skills with ability to engage and influence stakeholders at all levels
Ability to influence without direct authority and drive change through collaboration
Project management experience with ability to manage timelines, resources, and deliverables
Advanced proficiency in Microsoft Excel, Power BI, and process mapping tools (Visio, Lucidchart, or similar)
Knowledge of Lean Manufacturing, Six Sigma, Kaizen, or similar continuous improvement methodologies
Ability to manage multiple initiatives simultaneously in a fast-paced environment
Strong presentation skills with ability to communicate complex concepts to diverse audiences

Nice To Haves

Master's degree in Business Administration, Supply Chain Management, Industrial Engineering, or related field
Lean Six Sigma certification (Green Belt or Black Belt)
Transportation, logistics, fleet, distribution, or manufacturing experience
Experience with TMS (Transportation Management Systems), ELD (Electronic Logging Devices), fleet maintenance systems, or transportation technology platforms
Experience implementing workflow automation, RPA, or AI-enabled business processes
Change management certification (Prosci, ACMP, or similar) or experience leading enterprise transformations
Project Management Professional (PMP) or similar project management certification
Experience with business process management (BPM) software and workflow automation tools
Knowledge of DOT regulations, fleet operations, and transportation compliance requirements
Background in supply chain optimization, network design, or logistics planning
Experience with data analytics, SQL, or business intelligence tools
Familiarity with Agile, Scrum, or other project delivery methodologies

Responsibilities

Analyze business processes to identify inefficiencies, bottlenecks, duplication, and waste across transportation operations
Lead process mapping, workflow design, and root cause analysis initiatives using Lean, Six Sigma, and other continuous improvement methodologies
Develop and implement solutions that improve productivity, quality, cost efficiency, and service delivery
Monitor and report on improvement initiative results, business impact, and ROI to leadership teams
Facilitate continuous improvement events, kaizen workshops, and problem-solving sessions with cross-functional teams
Conduct value stream mapping and process analysis to identify improvement opportunities
Benchmark best practices and industry standards to drive competitive performance
Develop and maintain operational standards, standard operating procedures (SOPs), and work instructions across business units
Ensure consistency in process execution through standardized workflows, templates, and tools
Establish governance structures for process ownership, accountability, and continuous monitoring
Conduct process audits and compliance reviews to ensure adherence to established standards
Maintain process documentation repositories, best practice libraries, and knowledge management systems
Create and update process documentation including flowcharts, SOPs, and visual work instructions
Implement process controls and metrics to sustain improvements over time
Develop implementation plans for new processes, operational changes, and transformation initiatives
Create communication and training strategies to support adoption, engagement, and sustainment
Support organizational transformation initiatives by managing change impacts and stakeholder resistance
Partner with operational leaders to drive change readiness and process adherence
Assess change impacts and develop mitigation strategies for process transitions
Conduct readiness assessments and post-implementation reviews
Build change management plans including stakeholder analysis, communication plans, and training strategies
Collaborate with IT and operations business partners to improve business system utilization and optimize technology investments
Evaluate opportunities for automation, workflow tools, digital transformation, and emerging technologies
Support testing, implementation, and rollout of system enhancements and new technology platforms
Serve as a business process subject matter expert for operational technologies including TMS, ELD, fleet management systems, and workflow automation
Identify opportunities to leverage AI, machine learning, and intelligent automation to enhance processes
Develop business requirements and use cases for technology solutions
Collaborate with training teams to develop process-related learning materials, job aids, and training curricula
Support operational leaders in driving adherence to new standards and process expectations
Provide ongoing support during process transitions, implementations, and go-live activities
Develop train-the-trainer materials and certification programs for process champions
Create performance support tools and resources to enable successful process execution
Lead cross-functional projects from initiation through implementation, ensuring on-time and on-budget delivery
Define project scope, timelines, deliverables, success metrics, and resource requirements
Coordinate resources and stakeholders across multiple departments including operations, IT, finance, and safety
Present project updates, status reports, and results to leadership teams and steering committees
Manage project risks, issues, and dependencies to ensure successful outcomes
Apply project management methodologies and tools to plan, execute, and monitor initiatives
Analyze operational data to identify trends, patterns, and improvement opportunities
Develop dashboards, reports, and visualizations to track process performance and KPIs
Establish baseline metrics and measure improvement results against targets
Conduct statistical analysis to validate improvements and support data-driven decision making
Monitor key performance indicators (KPIs) related to cost, quality, delivery, and safety