Process Improvement Manager

BRANDYWINE COUNSELING & COMMUNITY SERVICES INC•Wilmington, DE

1d•$33•Hybrid

About The Position

BCCS is seeking a full-time Process Improvement Manager Who are We: Since 1985, Brandywine Counseling & Community Services, Inc. (BCCS) has been a trusted provider of outstanding substance abuse and behavioral health treatment. BCCS is a community organization that prides itself on helping members of our community recover with dignity. We enhance the quality of life by creatively providing Education, Advocacy, Prevention, Early Intervention, and Treatment Services. We promote hope and empowerment to persons and families touched by mental illness, substance abuse, HIV and multiple occurring diagnoses, and their related challenges. What You'll Do at Brandywine Counseling: Design and implement new programs and pilot program initiatives Assist in the identification of specific organizational needs and priorities related to process and quality improvement utilizing a variety of sources including, but not limited to measurement data, incident reports, client/employee suggestions, team recommendations, comparative data, regulatory and accreditation standards/reports, and knowledge-based information. Coordinate, facilitate, and document system-level performance improvement teams and initiatives. Coordinate, facilitate, and ensure implementation and monitoring of program- and department-level performance improvement teams and initiatives. Responsible for implementation, management, and quality of outcomes for QA-managed DSAMH SOR programs and pilot programs across all BCCS treatment centers, and managing peers working under those programs to ensure quality, efficient, and appropriate provision of care and services for clients served consistent with program requirements and performance objectives Create and/or utilize databases, spreadsheets, EMR reports, or other means, as appropriate, to aggregate and submit required data to external agencies and internal stakeholders for reporting Evaluate quality measures, outcomes, and improve processes. Facilitates implementation of quality improvement initiatives, and coordinates, manages, and documents activities of performance improvement teams Assists managers in developing and monitoring program performance targets and policies and standards Provides direction to, supervise and evaluate via regular observation and annual performance reviews Liaises and cooperates with standards bodies; preparing for licensure, contract and/or accreditation reviews; as well as other stakeholders aimed at increasing contracts and funds Seeks ways to improve overall efficiency of the organization with goal of reducing overhead expenses and improving client outcomes wherever possible

Requirements

REQUIRED: Bachelor’s Degree in Sociology, Psychology, Human Services or a Related Field
REQUIRED: 2 years supervisory experience
Project management and team facilitation experience preferred
Process Improvement and Quality Methodology experience preferred
Healthcare experience (SUD) preferred
Strong communication skills, both verbal and written
Presentation skills
Ability to handle several projects simultaneously
Quantitative analytical skills
Ability to work independently and within a team environment
Organized with attention to detail
Microsoft Office applications
Ability to view opportunities for improvement through a systems perspective

Nice To Haves

Preferred: Master’s Degree in Sociology, Psychology, Human Services or a Related Field
Preferred: Certified Professional in Healthcare Quality (CPHQ) certification. If not CPHQ certified, then certification is required within 24 months of employment.

Responsibilities

Design and implement new programs and pilot program initiatives
Assist in the identification of specific organizational needs and priorities related to process and quality improvement utilizing a variety of sources including, but not limited to measurement data, incident reports, client/employee suggestions, team recommendations, comparative data, regulatory and accreditation standards/reports, and knowledge-based information.
Coordinate, facilitate, and document system-level performance improvement teams and initiatives.
Coordinate, facilitate, and ensure implementation and monitoring of program- and department-level performance improvement teams and initiatives.
Responsible for implementation, management, and quality of outcomes for QA-managed DSAMH SOR programs and pilot programs across all BCCS treatment centers, and managing peers working under those programs to ensure quality, efficient, and appropriate provision of care and services for clients served consistent with program requirements and performance objectives
Create and/or utilize databases, spreadsheets, EMR reports, or other means, as appropriate, to aggregate and submit required data to external agencies and internal stakeholders for reporting
Evaluate quality measures, outcomes, and improve processes.
Facilitates implementation of quality improvement initiatives, and coordinates, manages, and documents activities of performance improvement teams
Assists managers in developing and monitoring program performance targets and policies and standards
Provides direction to, supervise and evaluate via regular observation and annual performance reviews
Liaises and cooperates with standards bodies; preparing for licensure, contract and/or accreditation reviews; as well as other stakeholders aimed at increasing contracts and funds
Seeks ways to improve overall efficiency of the organization with goal of reducing overhead expenses and improving client outcomes wherever possible

Benefits

Group medical, dental, and vision coverage with low employee costs
34 paid days off annually
Tuition reimbursement
A retirement plan with a company match of up to 4%!
Brandywine Counseling is a qualified employer for Public Service Loan Forgiveness (PSLF)
No weekends!
Opportunity for advancement

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