Process Improvement Intern – Fall-Winter 2026 (Part-Time)

Assurant•San Juan, PR

1d•Hybrid

About The Position

We are seeking two (2) curious and analytical Process Improvement Interns to join our Operations team for Fall-Winter 2026. Our Operations team plays a critical role in supporting core processes, such as claims handling and premium processing, where the human and technology elements of our business come together to help our customers thrive in a connected world. As a Process Improvement Intern, you will help analyze how we operate today, identify inefficiencies and develop practical recommendations to improve our processes, ultimately helping us deliver an enhanced experience for our customers. This is a paid, non-exempt, part-time internship ($20.50 per hour / 20-25 hours per week).

Requirements

Currently enrolled in a Bachelor’s or Master’s degree in Industrial Engineering, Operations Management, or a related field.
Must be in your third year of study or above.
Available to work 20-25 hours per week (hybrid) from August 3, 2026 to December 18, 2026 during standard business hours, with the possibility of extension for an additional academic trimester or semester.
Process mapping and documentation skills (ability to translate complex workflows into clear visuals and narratives)
Strong analytical and problem-solving skills, with a demonstrated passion for efficiency and continuous improvement
Curiosity, adaptability and drive to inspire new ideas and solutions
Strong communication skills in English and Spanish
Basic to intermediate proficiency in Microsoft Excel and PowerPoint
Must be residing in Puerto Rico for the duration of the internship, with reliable transportation to and from the worksite.
Legally authorized to work in the U.S.; we are unable to sponsor or take over sponsorship of an employment visa for this opportunity.

Nice To Haves

Previous internship, COOP or relevant work experience
Prior exposure to process improvement, Lean, or Six Sigma concepts
Familiarity with process mapping tools (Microsoft Visio, Lucidchart, Miro, etc.), automation/RPA tools (e.g., Power Automate), and AI tools (Copilot, Claude, etc.)
Basic data analysis or visualization skills (e.g., Power BI)

Responsibilities

Map and document key processes and workflows
Identify and analyze process inefficiencies (manual tasks, bottlenecks, rework)
Prioritize high-impact improvement opportunities and support development of business cases
Develop and propose recommendations to enhance efficiency, including standardization and automation opportunities (conceptual)
Present insights and recommendations to stakeholders

Benefits

Hands-on experience working on real, high-impact projects, while building confidence in a hybrid work environment
Opportunity to build expertise in process mapping and problem-solving based on real operational challenges
Development of core business, analytical and communication skills through learning sessions, coaching, and ongoing feedback
Free access to thousands of on-demand Udemy courses to build new skills and support your professional growth
Exposure to cross-function and global collaboration with teams across different regions
Career clarity and expansion of your professional network
Experience in a company culture that’s grounded in values, inspired by purpose and united by a vision of the connected future
Work on a meaningful, project-based assignment aligned with team goals
Participate in regular check-ins, coaching, and learning sessions
Build connections through networking opportunities with peers and leaders
Receive feedback through midpoint and final evaluations
Showcase your impact in a final capstone presentation
Participate with peers in volunteering initiatives that support our communities
Students interested in obtaining academic credit are encouraged to enroll in a CO-OP or similar course at their university, if eligible.