Process Improvement & Coordination Specialist (2701)

STATE DEPARTMENT FEDERAL CREDIT UNION • Alexandria, VA

9d • Hybrid

About The Position

State Department Federal Credit Union is seeking a Process Improvement and Coordination Specialist who will be responsible for gathering, analyzing, and documenting business processes across various departmental activities to optimize performance and enhance member experience. This role combines expertise in process optimization with strong project management skills to drive operational excellence and support organizational goals. The Specialist aims to increase efficiency, meet strategic objectives, and provide specialized analysis for assigned projects or initiatives. Responsibilities include coordinating and implementing continuous process improvements to achieve end-to-end business optimization of moderately complex processes and systems. The role also involves researching internal processes to improve Return on Investment and enhance business effectiveness, with moderate latitude for discretion.

Requirements

• Associate’s degree with two years of Project Management experience, or equivalent work experience.
• Minimum of 3 years of experience in business process improvement, project management, or a similar role.
• Strong analytical and problem-solving skills.
• Proficiency in project management software and tools (e.g., Microsoft Project, Asana, Trello).
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Must remain cognizant of and adhere to Credit Union policies and procedures and regulations pertaining to the Bank Secrecy Act and the Information Security Policy.

Nice To Haves

• Project Management Professional (PMP) certification or Lean Six Sigma certification is a plus.

Responsibilities

• Gather, analyze, and document current business processes to identify inefficiencies and areas for improvement.
• Design and implement process improvements to enhance productivity, reduce costs, and improve quality, aligning with strategic objectives.
• Utilize Business Process Reengineering (BPR) techniques, model business processes, and conduct data analysis to optimize performance and enhance member experience.
• Conduct root cause analysis, develop action plans, and monitor the effectiveness of implemented changes.
• Provide guidance and advice to management on efficient resource use to achieve positive, measurable results.
• Plan, coordinate, and oversee projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget.
• Serve as the project manager for prioritized projects, managing full project life cycles, including establishing teams, developing plans, managing resources, timelines, risks, and ensuring successful project implementation.
• Communicate project status, risks, and issues to stakeholders and facilitate project meetings and team activities.
• Work closely with cross-functional teams to gather requirements and ensure alignment with business objectives.
• Act as a liaison between departments and between technical developers and functional users to facilitate communication, collaboration, and ensure that systems and processes meet the organization’s needs.
• Prepare and present reports, proposals, and documentation related to process improvements and project status.

Benefits

• Competitive salaries
• Exceptional health, dental, and vision insurance within the first 30 days of employment
• Matched 401(K) plan with up to 4% SDFCU contribution
• 12 paid holidays a year, including your birthday
• Potential work-from-home options after the introductory period
• Ample vacation and personal days to maintain a health work-life balance
• Tuition Reimbursement
• Commute/Parking Incentives
• Gym Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree