Process Improvement Consultant Senior - HR Strategy Planning and Business Optimization

PNC Bank•Pittsburgh, PA

2d•$50,000 - $143,000•Onsite

About The Position

The Process Improvement Consultant Senior role sits within the Business Optimization function of HR Strategy Planning & Business Optimization. This role partners across HR to support strategic initiatives through a disciplined process improvement and business optimization lens—driving efficiency, effectiveness, and scalable execution. The consultant will also help define and advance the approach for measuring and communicating the value, effectiveness, and impact of HR initiatives and projects. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

University / college degree, with 5+ years of industry-relevant experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Bachelors
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

Change Management
Corporate Governance
Data Analytics
Process Efficiencies
Process Improvements
Risk Assessments
Analytical Thinking
Consulting
Effective Communications
Flexibility and Adaptability
Influencing
Organizational Change Mgt
Organizational Savvy and Politics
Problem Solving
Project Management

Responsibilities

Consults with the Line of Business to evaluate and execute on an organization's complex operations or technology processes through the development of end-to-end solutions that optimize process efficiency, reduce processing time, and mitigate risks.
Conducts complex business diagnostics to identify, quantify and prioritize value creation project.
Cultivates and presents business case, implementation deliverables, cost-estimates, and cost-benefit analysis to influence senior leadership on process improvement opportunities that will assist in accomplishing business objectives in a more efficient manner.
Uses comprehensive view of organizational processes to facilitates the redesign of complex, cross-functional projects.
Understands and develops an end-to-end solution that encompasses all aspects that a process may touch including facets of operations and business systems.
Leads efforts to improve the quality and/or minimize process cost.
Utilizes data analysis and process modeling to craft appropriate solutions that meet business requirements.
Executes on findings by preparing and presenting optimization efforts to governance committees for approval.
Assess risks associated with current and proposed processes against business objectives and ensures alignments with the bank's and unit's risk appetite and risk management framework.
Consults business partners to ensure that introduction of new process is smooth and effective, and sustains or improves quality of output.
Mentors individuals and teams to build capabilities.
Leverages strong relationships with the Line of Business to ensure continuous improvement after initial implementation.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.