Process Improvement Analyst Co-op
About The Position
About telMAX Inc.: Based in York Region, telMAX is a private equity‑backed all‑fibre digital infrastructure platform that provides a 21st‑century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry‑leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all‑fibre network to residential and business customers across Southern Ontario. Your Position & How You Will Contribute: Reporting to the Operations team, the Process Improvement Analyst will support the documentation, organization, and improvement of business and field processes across the organization. In this role, you will work closely with cross‑functional teams to capture how work is performed today and convert it into clear process maps, Standard Operating Procedures, and operational documentation that improve consistency, visibility, and efficiency. This is a hands‑on, learning‑focused opportunity that provides exposure to day‑to‑day operations while developing practical skills in process improvement, documentation, and cross‑functional coordination.
Requirements
- Strong organizational skills with the ability to bring structure to unorganized information
- High attention to detail and accuracy with documents and data
- Ability to translate conversations and working sessions into clear written documentation
- Strong written and verbal communication skills
- Ability to manage multiple priorities and work independently
- Interest in operations, process improvement, and organizational effectiveness
- Must be currently enrolled in an official co-operative education program at a recognized Canadian post-secondary institution
- Currently enrolled in a college or university program such as Business Administration, Operations Management, Supply Chain, Industrial Engineering, Commerce, or Project Management
- Eligibility to work full-time during the co-op term as per school guidelines
Nice To Haves
- Previous co-op, internship, or office experience is an asset
- Exposure to process documentation, workflow mapping, or operational coordination is an asset
- Basic understanding of contracts, procurement, or administrative operations is an asset
Responsibilities
- Document current business and field processes by working with team members to understand workflows and turn discussions into clear process maps and written procedures
- Develop, update, and maintain process maps, flowcharts, and Standard Operating Procedures to support operational consistency and clarity
- Identify gaps, inefficiencies, duplication, or inconsistencies in existing workflows and suggest practical process improvements
- Organize and maintain a centralized repository of process documentation, templates, trackers, and reference materials
- Support contract and vendor documentation by organizing files, tracking key dates (renewals, expiries, milestones), and ensuring records are accurate and up to date
- Assist with vendor and contractor onboarding by collecting required forms, certifications, and supporting documentation
- Maintain operational trackers and support accurate data entry within internal tools and spreadsheets
- Assist in preparing reports, summaries, dashboards, and presentation materials for leadership and cross‑functional updates
- Coordinate with Operations, Procurement, Finance, and other internal teams to gather information and support alignment across processes
- Provide day‑to‑day administrative and project support across departments
- Contribute to process standardization initiatives that improve efficiency, visibility, and scalability across the organization
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
