Process & Governance Manager

Muckleshoot Casino Resort • Auburn, WA

2d • Onsite

About The Position

This role serves as the primary point of contact for new hires and team members, embodying the values of Muckleshoot Casino Resort (MCR) through excellent guest service and professionalism. The position promotes a process-centric, lean technology culture and participates in the development and adoption of the IT governance framework. Key responsibilities include identifying, documenting, and improving IT processes using Lean Six-Sigma principles, supporting IT initiatives for strategic alignment, and conducting IT governance assessments. The role involves implementing and managing an IT governance monitoring and reporting program, conducting maturity assessments, creating process documentation, and developing training materials. It also includes leading the review of IT policies, assessing compliance, managing audit findings, and assisting with risk management action plans. Furthermore, the position promotes a project management culture, enhances the deliverable templates library, and implements a change management framework, acting as the IT change manager. The role evaluates project delivery risks, coordinates business and IT readiness for new solutions, drives IT audit and compliance remediation, and fosters a positive work environment. Other job-related duties may be assigned.

Requirements

• Five (5) years of IT Project Management and or Process Management experience in IT with fact-based qualitative status and quantitative metrics reporting, facilitating, and supporting solution delivery life cycle, managing stakeholders’ expectations, and ensuring adherence to IT compliance requirements is a must.
• Prior experience working with Waterfall methodologies, developing software documentation, performing quality assurance, contributing to governance framework, standard operating procedures (SOP), and reports, identifying and addressing process gaps and clearly communicating results orally and in writing to management, and monitoring change.
• Knowledge of business processes and the application of technology in achieving business objective.
• Skilled in highly effective task management.
• Ability to utilize IT risk and control frameworks to analyze risk, recommendation and support solutions that are tailored to the business environment.
• Ability to provide system process and internal control expertise to IT teams and business partners to meet regulatory requirements.
• Ability to operate in a self-directed environment.
• Ability to foster a positive work environment by promoting teamwork, open communication, and corporate culture.
• Ability to prioritize multiple tasks while maintaining deadlines.
• Ability to effectively communicate and resolve conflicts among team members, which may include internal/external guests.
• Ability to quickly process and master unfamiliar subject matter with great attention to detail and apply logical thinking to solve problems.

Nice To Haves

• A Bachelor’s Degree (Preferred in MIS or Technical Degree).
• Four (4) years of relevant experience may be considered in lieu of degree requirements.
• Previous experience in a casino gaming IT environment is preferred.
• Business process and or system analysis experience is preferred.
• Lean Six Sigma (LSSBB) Black Belt preferred.
• IT Infrastructure Library (ITIL) Foundation version 3 Certification preferred.
• PMP Certification preferred.
• Additional certifications focused on governance, risk management, compliance, audit, assurance, and information technology may be considered.

Responsibilities

• Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Practice, support and promote the Vision and Mission Statements, and Core Values of the Muckleshoot Casino Resort (MCR).
• Promote a process centric, lean technology culture.
• Participate in the development and adoption of the IT governance framework across the IT organization.
• Contribute to the identification, documentation, development and improvement of IT process re-design and automation utilizing Lean Six-Sigma principals and methods.
• Support IT initiatives to ensure alignment with IT strategic objectives, business goals, and internal or external compliance requirements.
• Conduct IT governance assessments to recommend solutions for improved linkages between corporate strategy, IT strategy, and execution.
• Implement and manage the IT governance monitoring and reporting program, focusing on automation and simplification, while partnering with internal teams to contribute to organization performance and health.
• Partner with Business Partners to conduct maturity assessments against IT process activities to highlight areas of improvement or concerns.
• Create process documentation, workflows, knowledge articles, and self-service guidance for IT governance processes.
• Develop procedures and training materials to ensure adequate knowledge of IT governance practices and processes.
• Lead the initial review process for new and existing IT policies, standards, and procedures, working with subject matter experts and compliance to support implementation in line with organizational policy management standards.
• Assess compliance to IT policy, standards, processes, and procedures to monitor, report, analyze, and remediate IT risk and compliance related obligations.
• Manage audit finding reporting cycles to IT leadership.
• Assist internal control owners with root cause analysis and track risk management action plan progress.
• Promote project management culture, advocating for consistency and uniformity in project management across the organization.
• Continually update PMO training and reference documentation and drive adoption of standard processes and methods.
• Enhance and maintain standardized deliverable templates library within the appropriate repository.
• Create and implement change management framework, facilitate adherence to standards, and serve as the IT change manager that maintains the change control calendar, meeting agendas, and outcomes prior to solution change in production environments (i.e., evaluate technology risks before authorizing the implementation of IT Infrastructure changes to the technology ecosystem).
• Evaluate project delivery risks and assist in meeting appropriate requirements needed within project documentation to mitigate.
• Coordinate business and IT readiness to deploy new solutions, identifying gaps, and partnering closely with responsible parties to address critical items.
• Drive IT audit and compliance process remediation efforts associated within defined business practices, SOP, and solutions that support business objectives.
• Create, maintain, and facilitate a positive and safe work environment; promote positive team member relations and reports issues to appropriate personnel.
• Performs other job-related duties as assigned.

Benefits

• Competitive salary starting at $121,383.46.
• Discretionary performance bonuses 2x a year.
• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage.
• Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B).
• Variety of additional voluntary benefits and retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level