Process-Focused Super User for IMF (Remote)

CMA CGM•Millington, TN

8d•Remote

About The Position

CEVA Logistics is seeking Process-Focused Super Users to support IMF WMS across their network of 3PL warehouse operations, and the eventual move to Manhattan Active as an IMF expert. These roles are critical to ensuring operational readiness, system quality, and hands-on training support for each deployment. As a Process-Focused Super User, you will serve as the operational subject matter expert for IMF WMS systems. You will coordinate testing, define user workflows, assist with system configuration, and play a key role in both go-live support, post-implementation stabilization, and the move to Manhattan Active.

Requirements

3–5 years of experience in warehouse operations, logistics systems, or deployment roles.
Hands-on experience with IMF WMS required
Strong understanding of distribution center processes and how they map to IMF functionality.
Willingness to learn Manhattan Active through the transition project, and support that application.
Excellent communication skills with the ability to translate system behaviour into operational impact.
Comfortable leading training sessions and supporting users at all levels.
Ability to travel to warehouse locations for deployment support.
Organized, adaptable, and capable of handling multiple priorities during fast-paced implementations.

Nice To Haves

Bachelor’s degree preferred; equivalent experience in warehouse operations or logistics will be considered.
Prior involvement in software testing, training, or site deployment efforts is a plus.

Responsibilities

Act as a liaison between warehouse operations, implementation engineers, and IT teams.
Coordinate Quality Assurance (QA) and User Acceptance Testing (UAT) for site deployments.
Support testing teams with test scripts, defect management, and execution tracking.
Provide insights into operational workflows to guide system configuration and enhancements.
Collaborate with Implementation Engineers and Trainers to develop process-specific work instructions and SOPs.
Assist in the creation and delivery of site-specific training materials for warehouse staff.
Provide hands-on training and system walk-throughs to site teams.
Act as a key on-site resource during go-live to troubleshoot and escalate issues as needed.
Partner with local operations teams to ensure alignment between system functionality and business processes.
Identify improvement opportunities and lessons learned from each deployment to inform future rollouts.
Support building and optimizing blueprint for repeatable ongoing deployments.
Serve as a key contact for site managers and customer leads during pre- and post-go-live support.

Benefits

Competitive salary and travel support.
Comprehensive benefits including medical, dental, and vision coverage.
401(k) with company match.
Paid time off and holidays.
Professional development and career advancement opportunities.
Multiple health plans (company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.